Shift Leader
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Potbelly is hiring a Shift Leader. Potbelly Sandwich Shop is seeking a friendly and outgoing Shift Leader to manage and develop associates, ensuring outstanding product quality and customer service. This role involves building sales and controlling costs for each shift, while upholding Potbelly values in a fast-paced environment. The ideal candidate will contribute to a positive atmosphere and support career growth within the company.
Key focus areas include Lead team members on shifts, including efficient assignment of tasks while providing feedback, Ensure all security procedures are followed, and Ensure back-of-the-house procedural standards are met.
Successful candidates bring Must Be 18+, High School Diploma Or Equivalent, and Food Safety Certification. Important skills include Customer Service, Problem-Solving, Managing Allergens, Leading Team Members, Cash Handling, and Food Preparation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Shift Leader Minnetonka, MN
PAY TRANSPARENCY: earn between $17.25 and $17.75 plus digital tips!*
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
What's In It For You**:
Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
If hired, you must meet and maintain all eligibility requirements to qualify
What you bring to the table:
You are at least 18 years of age
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role
A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
You have strong written and verbal communication skills
You enjoy problem-solving
Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You're able to stand/walk for 8-9 hours or as needed
You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.
Job Duties and Functions:
Lead team members on shifts, including efficient assignment of tasks while providing feedback
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
Comply with health and safety standards for food, cleanliness and safety
Restock food line, chips and cooler
Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
Operate cash register: handle, balance and follow all cash handling procedures
Effectively handle customer complaints/issues
Other duties as assigned
Disclaimers
Potbelly cannot make guarantees about tip earnings
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.
If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [email protected].
Application Deadline: Applications must be submitted by [8/24/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
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Position Information
Company: Potbelly Corporate
Position: Shift Leader
Status: Part Time
Shift: First (Day), Second (Afternoon), Third (Night)
Req #: 11070902
Date Posted: July 13, 2026
Location: 4907 County Road 101, Minnetonka,
US,
MN,
55345
Job Category: Associate
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
1 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$17.25 - $17.75 / Hourly
Postal Code
55345
Job Type
Full Time
Place of Work
On-site
Requisition ID
11070902
Job Benefits
Not specified
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