Client Success Manager (MedInsight)

Job Duties

Description

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions.

Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Primary Responsibilities:

Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met.

Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.

Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

Preferred Skills and Experience:

Bachelor's degree in related field or equivalent work experience

5+ years of experience in data analytics, health care, or related field

Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution

Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability

Ability partner crossfunctionally to drive adoption, satisfaction and growth

Identify opportunities to improve client outcomes or business impact

Ability to learn and navigate a variety of technical tools to review and analyze client data

Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions

Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use

Ability to ensure data quality, integrity, and security across all data sources and platforms

Experience with problem-solving and with the ability to work independently and as part of a team

Experience with Databricks and cloud platforms, particularly Microsoft Azure

Prior exposure to healthcare payer or ACO data

Prior exposure to EHR systems, clinical data, and claims data

Strong communication skills (written and verbal)

Team player with excellent interpersonal skills

Additional Skills (Nice to Have):

Familiarity with project management software ex. Azure DevOps, Jira

Exposure to Python, R, SQL, or other programming languages

This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required.

Location:

This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is November 30, 2026.

Compensation:

The overall salary range for this role is $78,800 - $145,130. For candidates residing in:

Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - 145,130.

All other locations the salary range is $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What Makes this a Great Opportunity?

Join an innovative, high growth company with a solid industry track record

Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions

Enjoy significant visibility in your work and be recognized for your wins

Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Benefits:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners

Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges

401(k) Plan - Includes a company matching program and profit-sharing contributions.

Discretionary Bonus Program - Recognizing employee contributions

Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses

Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis

Holidays - A minimum of 10 paid holidays per year

Family Building Benefits - Includes adoption and fertility assistance

Paid Parental Leave - Up to 11 weeks of paid leave for employees who meet eligibility criteria

Life Insurance & AD&D - 100% of premiums covered by Milliman

Short-Term and Long-Term Disability - Fully paid by Milliman

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

#LI-SM1

#LI-REMOTE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Milliman is an equal opportunity employer

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

5 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55347

Job Type

Full Time

Place of Work

On-site

Requisition ID

CLIEN010613

Job Benefits

Not specified