Sr HR Shared Services Specialist

Job Description:

INNOVATE without boundaries!

At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit.

Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest- growing brand in the construction industry to make it happen.

This position is based in Mukwonago, WI, but may require periodic travel to our West Bend facility. The role requires schedule flexibility to support multiple shifts, including early start times (as early as 6:00 AM) one to two days per week.

Your Role on Our Team:

As a Senior Talent Specialist, you will support both the Talent Team and serve as the initial point of contact for our manufacturing employees across Mukwonago and West Bend. You’ll play an important role in maintaining accurate employee data while delivering consistent, high‑quality employee experience in a fast‑paced manufacturing environment.

You’ll be DISRUPTIVE through these duties and responsibilities:

• Employee & HR Case Support:

• Documentonsiteemployee inquiries and resolutions in the Workday Help case system to ensure accurate tracking and follow‑up.

• Skillfully address Help Cases within the Workday platform and over the phone line, ensuringtimelyandhigh-qualityresolutionstogeneralinquiriesregardingbenefits, payroll, time/attendance, and internal Milwaukee Tool Policies.

• Deliverexceptionalcustomerservicetoemployeesby independently resolving inquiries withempathy, professionalism, and patience in all interactions.

• EscalatecomplexorsensitiveissuestotheappropriateHRcontactsforresolution.

• Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistentcase resolution.

• Supportemployeedataauditsand employee data pulls for projects as necessary.

• Employee Onboarding

• Createanddistributeemployeebadgesbasedontheemployee’slocationandjob.

• Facilitateemployeenew hireorientationsessionsto presentinformationaboutTalentpolicies,benefits,andotherrelevanttopicsinaclear and accessible manner.

• Ensureallnecessaryorientationmaterials,technology,andfacilitiesareprepared.

• CompletetheverificationofnewemployeeFormI-9documentsandtheemployersectionof theFormI-9 within the federally mandated timeframes.

• ResolveanyE-Verifytentativenon-confirmationswhileadheringtorules and regulations.

• AssistinthenewhireonboardingprocessinWorkdayforallnewhires.

• Create,modifyand/orremoveuseraccountsinspecifictechnologyplatforms.

• HR Site Support

• Assistother HR teamswithadministrativetasksanddata reporting as needed.

• Tasks may include but are not limited to: all employee meetings and event set-up, job fairs,reportinganddataentry inHRISandorderingsupplies.

• Compliance:

• Maintainemployeefilesincompliancewithapplicablelawsandregulations,including proper filing and retention ofFormI-9 documents.

• Carryoutthecompany’s policiesandpracticesandescalateanyconcernsthatarenotin compliance with local, state, and federal laws.

The TOOLS you’ll bring with you:

• AssociatedegreeinBusinessAdministrationorCommunicationsor equivalentworkexperience.

• Demonstratedabilityto work in afast-paced,high-volumeenvironment.

• Strong attention to detailandorganization with the ability to follow issues through to resolution.

• Demonstrates professionalism,discretion, andempathyin sensitiveemployeesituations.

• Working proficiencyinExcel to support data review, reporting, and tracking.

Other TOOLS we prefer you to have:

• Atleasttwoyearsofexperiencesupporting HR operations is preferred.

• Experience workingina manufacturing / operationsenvironment.

• Experience usingWorkdayandUKG(Kronos).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequentlyrequiredtostand,walk,bend,stretch,reach,andeffectivelycommunicatewithothersin the workplace

• Sittingforprolongedperiodsoftime

• Prolongedexposuretocomputerscreens

• Repetitiveuseofhandsandfingerstooperateofficeequipment

• Moderatenoisesuchastalking,computers,phones,andprinters

• Mustbeabletoliftupto25poundsatatime

• MayrequiretravelwithinSoutheastern Wisconsin

We provide these great perks and benefits:

• Robusthealth,dentalandvisioninsuranceplans

• Generous401(K)savingsplan

• Tuitionreimbursement

• On-sitewellnessandfitnesscenter

• Andmanymore,checkoutourbenefitssite HERE .

Milwaukee Tool is an equal opportunity employer.