Senior Branch Member Account Specialist - Float, NJ
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Visions Federal Credit Union is hiring a Senior Branch Member Account Specialist - Float, NJ. As a Senior Branch Member Account Specialist at Visions Federal Credit Union, the individual will build relationships, provide exceptional member service, open and maintain various accounts, support lending activities, and ensure compliance while contributing to branch goals and community impact.
Key focus areas include Serve as primary point of contact for member account inquiries and escalations, Open and maintain consumer, business, and IRA accounts with accuracy, and Assist members with consumer loan applications and follow‑up activities.
Important skills include Microsoft Office, Communication, Interpersonal Skills, Member Service, Manage Multiple Priorities, and Attention To Detail. Preferred (not required): Customer Service, Retail Banking, Financial Services, and Opening Consumer Deposit Accounts.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
1 - 3 years
Minimum Education Required
High School Diploma or Equivalent
Compensation
$15.92 / Hourly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
Description
WHO WE ARE
We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.
Work with us - and be part of something bigger than banking.
In exchange for your time and talents, we offer generous benefits, including:
Retirement benefits - pension plan, 401(k) with employer match
Excellent health benefits - medical, dental, vision, and supplemental coverage
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
Employee recognition program
...and more!
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
About the Role
Position Overview:
As a Senior Branch Member Account Specialist (Sr. BMAS), you'll be a key relationship-builder and trusted resource for our members. You'll provide exceptional service, help members navigate their financial needs, open and maintain consumer, business, and IRA accounts, and resolve account-related concerns. You'll also support lending activities, perform member service functions, and identify opportunities to connect members with products and services that help them achieve their financial goals.
This role is ideal for someone who enjoys building relationships, solving problems, and delivering a member experience that reflects Visions' commitment to service.
Compensation Range:$24.36/hr. - $29.58/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills
Location: Position is on-site at our Saddle Brook Branch, which is located at 250 Pehle Avenue and will provide Saturday coverage to local branches as needed. FLOAT position requires employee to provide coverage to branches within the NJ East and NJ West Regions as needed.
What you'll do in this role:
Serve as the primary point of contact for member account inquiries, escalations, and financial service needs
Open and maintain consumer, business, and IRA accounts while ensuring accuracy and compliance
Assist members with consumer loan applications and follow-up activities throughout the lending process
Build deeper member relationships by recommending products and services aligned with members' financial goals
Resolve member concerns promptly and professionally while delivering exceptional member experience
Perform branch operations, including cash handling, transaction processing, and Member Service Representative activities as needed
Support fraud prevention and regulatory compliance by accurately verifying member identity and transaction authorization
Perform notary services and collaborate with branch teammates to support overall branch success
What Success Looks Like
Delivering exceptional service that strengthens member satisfaction and loyalty
Becoming a trusted resource for members by providing accurate information and effective solutions
Creating meaningful member conversations that uncover needs and expand relationships
Maintaining accuracy and compliance in account servicing, transactions, and lending activities
Resolving member concerns efficiently while creating positive service experiences
Contributing to branch goals through teamwork, adaptability, and a commitment to operational excellence
What We're Looking For
Minimum qualifications:
High school diploma or equivalent with 1-3 years of related experience
Ability to obtain a Notary Public license within one year of accepting the role
Proficiency with Microsoft Office applications
Strong communication, interpersonal, and member service skills
Ability to manage multiple priorities while maintaining attention to detail
Preferred qualifications:
Associate degree
Two to four years of experience in customer service, retail banking, financial services, or a related industry
Experience opening and servicing consumer deposit accounts
Experience with consumer lending products and applications
Cash handling and transaction processing experience
Bilingual in Spanish preferred
At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
MISSION AND VALUES
Our mission is to MAKE VISIONS MATTER.
To our members, we will provide value and relevance.
To our employees, we will be a premier organization and provide opportunities for career advancement.
To our community, we will be a leader and provide a positive impact.
At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat
LEARN MORE
Click a link to learn about:
Visions FCU
Employee benefits
Employee culture
Community giveback
If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Place of Work
On-site
Requisition ID
SENIO003612
Job Type
Full Time
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