Student Services Receptionist - Part-Time, Weekends
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Job overview
Macphail Center for Music is hiring a Student Services Receptionist - Part-Time, Weekends. The Student Services Receptionist welcomes and greets everyone to the building, creating a positive first impression. This role represents the organization to the community, connecting customers to MacPhail staff members. The receptionist provides excellent customer service through positive interactions with a diverse population and builds relationships with students, student families, faculty, and staff.
Key focus areas include Open and close the Student Services Office, Greet and welcome everyone in a friendly manner, and Maintain positive attitude and provide positive customer service through challenging conversations.
Successful candidates bring High School Diploma, Customer Service Experience, and CRM/Database Experience. Important skills include CRM, Databases, Outlook, Excel, Microsoft Word, and Cash Registers.
Skills & qualifications
Skills
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Full job description
TITLE: Receptionist
REPORTS TO: Student Services Manager
LOCATION: Primary: Minneapolis, On-Site
Occasionally: Apple Valley and Chanhassen, On-Site
STATUS: Non-exempt; 0.33 FTE; approx. 13 hours per week
Additional hours available through subbing for team members
SCHEDULE: September – May: Saturday 8:00 AM – 4:00 PM, Sunday 12:00 AM – 5:00 PM
June – July: Saturday 9:00 AM – 3:00 PM
August: no regularly scheduled work; sub-in as needed
COMPENSATION: $19.50/hour
BENEFITS: 403b, Flexible Spending Account – Parking, Tuition Discounting, Professional Development, MN Safe & Sick Time
Job Summary
The Student Services Receptionist is responsible for welcoming and greeting everyone to the building and creating a positive first impression. This position represents the organization to the community and connects customers to MacPhail staff members who can best meet their needs. The Receptionist is responsible for providing excellent customer service through positive interactions with a diverse population and builds relationships with students, student families, faculty, and staff.
RESPONSIBILITIES & ESSENTIAL FUNCTIONS
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Open and close the Student Services Office.
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Greet and welcome everyone in a friendly manner.
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Maintain positive attitude and provide positive customer service through challenging conversations
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Complete necessary records to document inquiries and work.
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Answer questions regarding room locations.
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Answer incoming phone calls and direct callers to the person who can help them.
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Process limited set of student registrations and related activity including payments.
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Record additional registration needs including modifications, refunds, withdrawals, and other questions and send them to the Student Services Inbox or Managers as appropriate.
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Maintain internal systems including but not limited to shared department inbox.
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Work at other MacPhail sites as needed; transport materials between sites as needed.
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Set-up rooms as requested including moving carts, stands and occasionally instruments.
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Other related duties as assigned.
QUALIFICATIONS Education and Experience. High-school diploma or equivalency. 3-5 years customer service experience. 2-4 years working with CRM or databases (data entry and queries), Outlook, Excel, Word, cash registers and multi-line/high-volume telephones.
Skills. Effective communication skills including listening, and p ersuasive and clear speaking. Productive time management and prioritization skills. Proficient database, Outlook, and multi-line/high-volume telephone skills.
Abilities. Ability to practice empathy and self-control, use positive language, stay calm and demonstrate patience, project welcoming and vibrant presence. Willingness to improve, and to take responsibility for customer solutions. Ability to switch focus rapidly. Ability to think clearly and rationally, understanding the logical connection between ideas, processes, and systems. Ability to drive to metro sites (vehicle and valid driver’s license required). Flexibility to sub for co-workers preferred.
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