Senior Collections Manager

Description

A growing company in the West Caldwell area is seeking an experienced Senior Collections Manager to lead and develop a high-performing commercial collections team. This Senior Collections Manager opportunity is great for someone looking to be a hands-on people leader who knows how to motivate a team, coach for performance, drive accountability, and improve collection results while handling complex and legally sensitive accounts. The ideal Senior Collections Manager will have a strong background in commercial collections and team management, with experience leading 5–10+ collection professionals. This Senior Collections Manager should be an effective communicator and coach who can balance day-to-day management with strategic oversight, develop employees, address performance issues, and build a culture of accountability and success.

Senior Collections Manager Responsibilities

• Lead, motivate, and develop a team of 10+ commercial collection representatives, establishing clear expectations, goals, and performance standards.

• Serve as a hands-on manager who is actively involved in coaching, mentoring, training, and developing team members.

• Conduct regular one-on-ones, performance reviews, call reviews, and coaching sessions to improve negotiation skills, productivity, and recovery results.

• Establish accountability for individual and team performance while recognizing and rewarding strong results.

• Oversee daily collection activity, ensuring the team remains focused on priorities, productivity, and departmental goals.

• Monitor KPIs including recovery rates, aging, delinquency, productivity, cash collections, and team performance, using data to identify opportunities for improvement.

• Handle escalated and complex accounts, providing guidance on difficult negotiations and recovery strategies.

• Prepare and analyze cash forecasts based on payment trends, delinquency, outstanding receivables, and expected recoveries.

• Ensure collection activities are conducted in accordance with applicable laws, regulations, and company policies, including pre-judgment and post-judgment collections.

• Partner with internal and external legal teams on complex recovery matters involving judgments, garnishments, enforcement actions, litigation, and other legal remedies.

• Review collection calls and account activity to identify opportunities for coaching, improved negotiation techniques, and stronger customer interactions.

• Identify inefficiencies and implement process improvements, procedures, and best practices to increase productivity and collection performance.

• Collaborate with senior management and other departments to resolve issues and continuously improve the overall collections operation.

This Senior Collections Manager position is paying between $125,000 and $145,000 annually depending on experience. If interested in this Senior Collections Manager role, apply today!

Requirements

• 5+ years of commercial collections experience, with significant experience managing and developing collection professionals.

• Proven success managing teams of 5–10+, preferably 10 or more.

• Strong people-management and coaching skills with the ability to motivate, develop, and hold employees accountable.

• Demonstrated track record of improving collection results, team productivity, and recovery rates.

• Strong negotiation, communication, and problem-solving abilities.

• Comfortable managing escalated, high-dollar, and legally sensitive accounts.

• Experience with pre-judgment and post-judgment collections is highly desirable.

• Strong analytical skills and the ability to use collection metrics and reporting to drive decisions.

• A hands-on leadership style with the confidence to make decisions, address performance issues, and lead from the front.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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