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Executive - CRM & Customer Experience

Proof of Skill

Gurgaon, Haryana, IndiaFull-timePosted 4w agoStill listed 1w ago

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At a glance

Compensation
No compensation found
Location
Gurgaon, Haryana, India
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Executive – CRM & Customer Experience role at Be Wellness is a hands‑on position focused on managing day‑to‑day customer communications, executing WhatsApp and CRM campaigns, supporting outbound sales for repeat purchases, and handling CRM operations and reporting within an in‑office setting in Gurgaon.

Skills & qualifications

RequiredNice to have

Skills

Customer SupportE-CommerceTelemarketingOrganizational SkillsDetail OrientedWritten CommunicationVerbal CommunicationWhatsApp BusinessCRM ToolsOrganizedCustomer First MindsetOutbound Sales

Qualifications

1–2 Years Experience

Full job description

Executive – CRM & Customer Experience – Be Wellness

Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time

About Be Wellness Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.

Role Overview This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.

Key Responsibilities

  • Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs

  • CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys

  • Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation

  • CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports

Ideal Candidate

  • 1–2 years in CRM, customer support, e-commerce or telesales

  • Good written and verbal communication

  • Comfortable with WhatsApp Business and CRM tools

  • Organised, detail-oriented, customer-first mindset

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