Customer Service Representative Second Shift
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At a glance
Job overview
Planet Fitness is hiring a Customer Service Representative Second Shift. The Customer Service Representative provides exceptional customer service to members, prospective members, and guests. This role handles front desk activities, responds to member inquiries, assists with new member sign-ups, and conducts club tours. The representative also helps maintain club cleanliness and safety, and reports any broken or missing amenities.
Key focus areas include Greet members, prospective members and guests by providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Successful candidates bring Must Be 18+. Important skills include Exceptional Customer Service, Basic Computer Proficiency, Upbeat And Positive Attitude, Punctuality And Reliability, Interact Positively And Professionally, and Strong Listener. Preferred (not required): Passion For Fitness And Health.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Competitive salary
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Dental insurance
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Employee discounts
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Free uniforms
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Health insurance
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Opportunity for advancement
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Training & development
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Bonus based on performance
Job Summary This job is full time and will require you work one weekend day. Shift is 2pm to 10pm. Essential Duties and Responsibilities
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Greet members, prospective members and guests by providing exceptional customer service
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Handle all front desk related activities not limited to:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check ID and Member barcodes into the system
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New member sign-up
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Take prospective members on a tour of the club
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Facilitate needed updates to member’s accounts
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
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Assist in maintaining the neatness and cleanliness of the club
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Assist in monitoring for safety of persons and cleanliness in the club
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Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
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Stock locker rooms with proper supplies/paper products.
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Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
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Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements
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Customer service background preferred
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Basic computer proficiency
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A passion for fitness and health
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Upbeat and positive attitude at all times
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Punctuality and reliability is a must
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
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Strong listener with the ability to empathize and problem solve
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Demonstrate diplomacy in all interactions while using appropriate behavior and language
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High School diploma/GED equivalent preferred
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Must be 18 years of age or older Physical Demands
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Continual standing and walking during shift
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Continual talking in person with members and answering incoming membership calls
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Must be able to occasionally lift up to 50 lbs
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Will dilute and clean with chemicals during shift
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Clean and sanitize equipment and often used surfaces in the club
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Monitor club and assist members throughout entirety of shift
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