Client Data Analyst
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At a glance
Job overview
Insight Global is hiring a Client Data Analyst. The Data Analyst is responsible for delivering personalized customer experiences by executing various management techniques and maintaining client satisfaction. This role involves gathering, analyzing, and interpreting data related to VoIP users and call flow design. It requires an understanding of VoIP technologies, strong analytical skills, and the ability to translate data insights into actionable recommendations for customers. The analyst plays a vital part in onboarding new business customers and serves as a resource for other Data Analysts.
Key focus areas include Consistently deliver differentiated and personalized customer experiences, Execute various management techniques, and Maintain a focus on client satisfaction.
Important skills include Gathering Data, Analyzing Data, Interpreting Data, VoIP Technologies, Analytical Skills, and Translate Data Insights Into Actionable Recommendations.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Data Analyst is responsible for consistently delivering differentiated and personalized customer experiences by executing various management techniques and maintaining a focus on client satisfaction. To accomplish this, you will be responsible for gathering, analyzing, and interpreting data related to VoIP users and call flow design. This role requires an understanding of VoIP technologies, excellent analytical skills, and the ability to translate data insights into actionable recommendations for the customer. This role plays a vital part of the onboarding process of new business customers while also being a resource for other Data Analysts on the team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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A self-starter with the ability to manage multiple projects from start to finish.
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Excellent written, oral, and interpersonal communication skills.
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A logical business acumen and possess the ability to build and nurture cross functional relations.
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Strong organizational skills.
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Ability to perform effectively and efficiently in a fast-paced environment. · Two or four-year college degree strongly preferred.
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Two years minimum of business or related experience in a technology environment.
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Proficient in Microsoft Office Suite (Word, Excel, Power Point, and Teams)
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Proficient in Cisco Webex.
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Previous experience with telephony, data, or wireless devices and emerging services.
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