Lettings Negotiator
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At a glance
Requirements
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Job overview
Dwelly is hiring a Lettings Negotiator. Dwelly is seeking a Lettings Negotiator to own the day‑to‑day landlord relationship and manage the full tenant‑find journey, from listing through screening, contracts and move‑ins, while delivering excellent customer service and resolving complex cases and ensuring smooth coordination with property management and payments teams.
Key focus areas include Run end‑to‑end tenant‑find journey, handling applications, deposits, referencing, inventory, contracts and move‑ins., Build and manage landlord relationships, advise on tenants and negotiate price reductions., and Resolve complex cases and unblock issues to keep properties moving..
Successful candidates bring UK Residential Lettings Experience and Mandatory Driving Licence (Manual). Important skills include Strong Communicator, Comfortable With Technology, Fast Learner, Organised, Technology Proficiency, and Customer Service. Preferred (not required): ChatGPT, Claude, and Gemini.
Skills & qualifications
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Full job description
About Dwelly
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
The Role
As a Lettings Negotiator, you'll own the day-to-day relationship with landlords and run the Tenant Find journey end to end — from property listing through applicant screening to offer and move-in. You'll be the person landlords and tenants rely on for fast, accurate, professional service.
What You'll Do
- Run the end-to-end tenant find journey: working with applications, getting holding deposits, completing referencing, scheduling inventory, preparing contracts and move-ins.
- Build and manage strong relationships with landlords, keeping them informed and confident throughout the let, advising them on the best tenants and negotiating price reductions.
- Resolve complex cases and unblock issues before they escalate, keeping every property moving.
- Deliver excellent customer service to landlords and tenants.
- Cooperate with other functional departments - property management, payments, to ensure full sync during the move-out > move-in process.
What We're Looking For
Essential
- UK residential lettings experience, ideally with a tenant-find focus.
- Strong communicator - clear, professional and confident with customers. Not afraid of making calls. Not afraid of making difficult conversations, while staying empathetic.
- Fast learner, comfortable with technology - you pick up new processes and systems quickly and are comfortable when they change. Ready for the environment with continuous change and improvement.
- Organised - you keep a busy workload moving without dropping the detail.
- Mandatory Driving Licence (manual)
Nice to Have
- Regular user of ChatGPT / Claude / Gemini
Compensation & Benefits
- Competitive salary with a monthly performance-based bonus.
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
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