Service Advisor
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Lithia & Driveway is hiring a Service Advisor. Suburban CDJR Farmington Hills is seeking an experienced Service Advisor to manage the customer experience from start to finish. The role involves overseeing repair orders, setting accurate expectations, and serving as the critical link between customers and technicians. The ideal candidate will have a proven track record in service writing and strong communication skills.
Key focus areas include Initiate service and repair orders based on customer concerns and vehicle performance, Verify warranty and service contract coverage, and Build accurate repair estimates including labor, parts, and deductibles.
Successful candidates bring Proven Experience As Service Writer Or Service Advisor, Valid Driver's License And Clean Driving Record, and High School Graduate Or Equivalent. Important skills include Service Writing, Build Trust With Customers, Communicate Confidently With Technicians, Manage Repair Orders, Set Accurate Expectations, and Initiate Service And Repair Orders.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0405 Suburban CDJR Farmington Hills
Experienced Service Advisor Wanted at Suburban CDJR Farmington Hills
Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR Farmington Hills is the store for you!
We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.
What You'll Do:
As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
Responsibilities include:
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Initiate service and repair orders based on customer concerns and vehicle performance
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Verify warranty and service contract coverage
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Build accurate repair estimates including labor, parts, and deductibles
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Communicate service needs clearly to both customers and technicians
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Keep customers informed throughout the repair process—status, costs, and service timelines
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Administer manufacturer warranties for eligible repairs
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Maintain detailed and up-to-date customer records
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Promote current service specials and build long-term customer relationships
What You Bring:
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Proven experience as a Service Writer or Service Advisor
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Background as an automotive technician is a plus
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Strong customer service and communication skills
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Ability to manage multiple priorities in a fast-paced environment
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Solid understanding of automotive systems and repair terminology
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Valid driver's license and clean driving record
Why Join Us?
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Work with a professional and supportive service team
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Access ongoing training, career development, and advancement opportunities
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Competitive pay and benefits package
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and d Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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