Product App Support- Hybrid- Earth City, MO
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At a glance
Job overview
Cognizant is hiring a Product App Support- Hybrid- Earth City, MO. The role provides troubleshooting, testing, and resolution of production support and data issues while maintaining strong customer relationships. It involves managing technical support workloads, coordinating implementations, communicating with internal and external stakeholders, and delivering training and exceptional client experiences.
Key focus areas include Work directly with internal and external customers, assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships., Coordinate and manage multiple implementation projects through production., and Assist with answering routine customer questions and resolving issues..
Important skills include Troubleshooting, Testing, Resolving Production Support Issues, Resolving Data Issues, Maintaining Internal Customer Reported Questions, and Maintaining External Customer Reported Questions. Preferred (not required): Healthcare Industry Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Product App Support- Hybrid
Hybrid Required in Office in Earth City, Missouri
Purpose:
Troubleshooting, testing and resolving reported production support or data issues.
Maintaining internal and external customer reported questions, problems and resolution following issue management procedures.
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA service level agreement.
Essential Responsibilities:
Working directly with internal and external customers, assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships.
Coordinate and manage multiple implementation projects through production.
Traffic: internal and external communications
Assist with answering routine customer questions and resolving issues.
Work cross-functionally within the organization to keep project deadlines on point.
Provide training to clients on all assigned products; offer on-going training as clients add new providers, practices, and payers.
Follow-up with payers to resolve any enrollment issues for claims, ERAs, and eligibility.
Provide an exceptional client experience.
Experience Required:
Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
High school diploma GED Certificate or equivalent- Required.
Minimum of 2 years customer service experience. Healthcare industry experience is a plus.
Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.
Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism
Salary and Other Compensation:
Applications will be accepted until August 24, 2026.
The annual salary for this position is between $46,000 - $48,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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Medical/Dental/Vision/Life Insurance
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Paid holidays plus Paid Time Off
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401(k) plan and contributions
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Long-term/Short-term Disability
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Paid Parental Leave
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Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cog2026
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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