Onsite IT Support Technician – Pharma Manufacturing (Desktop / Field Support)

Our Client, an IT Services and Consultant company, is looking for an Onsite IT Support Technician – Pharma Manufacturing (Desktop / Field Support) for their Raritan, NJ location. Responsibilities:

• Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices

• Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures

• Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled

• IT Equipment integration with AD, Network, NAS.

• Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions

• Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level

• Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support

• Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination

• Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage

• Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems

• Follow all security, compliance, validation, and change management processes

• Networking Knowledge & Responsibilities:

• Provide first-level network support for site connectivity issues

• Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching

• Assist with switch port activations, cable tracing, and device connectivity validation

• Coordinate with centralized network teams for escalations

• Network + Certified preferred or equivalent hands-on networking experience

• Success Metrics / KPIs

• Incidents and requests resolved within SLA

• Mean Time to Repair (MTTR)

• First-time fix rate and reduction in repeat incidents

• Accuracy and completeness of ticket documentation

• Preventative maintenance tasks completed on schedule

• Audit readiness and compliance adherence

• End-user satisfaction metrics

Requirements:

• Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience

• 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment

• Hands-on experience with Windows-based systems; basic Linux exposure preferred

• Must have GxP environment experience

• Knowledge of NetBackup & Rubrik

• Working knowledge of ITSM tools and endpoint management

• Experience supporting RF devices, scanners, printers, and shop floor PCs

• Years of Experience : 10.00 Years of Experience

Why Should You Apply?

• Health Benefits

• Referral Program

• Excellent growth and advancement opportunities