Supply Chain Operations Specialist

Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC. Team: Business Operations Line report: Supply Chain Operations Lead

About Lixibox

Lixibox is Vietnam’s leading premium beauty and wellness platform. We bring together the best global beauty brands, including Halio, Paula’s Choice, NUXE, Shiseido and many others. We are building the future of beauty, wellness and longevity through exceptional products and customer experiences.

About the Role

This is a broad, high-ownership operations role with two equally important sides. Half your time keeps our logistics engine running smoothly across Vietnam and international carriers. The other half builds something the team doesn't have yet — our international and Amazon fulfillment operations, where the volume of work is growing fast. If you love operations, enjoy working across multiple markets, and want to shape a function as it grows, this role is for you. Working hours:

• Monday to Saturday, with Saturday worked from home .
• 7 hours during the day , plus a 1-hour evening slot at 10:00 PM to overlap with our US warehouse and international partners (time-zone coordination). I. RESPONSIBILITIES:

Keep our logistics running smoothly

• Oversee daily deliveries (B2C, B2B, returns) across Vietnam and international carriers, and keep our 3PL partners on track against their SLAs.

• Solve day-to-day delivery issues, work with 3PLs on process, and report cost and performance to the Lead each week.

• Support special-order deliveries (KOL / KOC, livestream, sampling campaigns). Grow our international & Amazon operations

• Run our overseas warehouse operations (US / SEA) through 3PL partners— inbound, outbound, replenishment and returns.

• Own Amazon fulfillment end to end: FBA / FBM, Seller Central, shipment creation, inbound tracking, and day-to-day order handling.

• Keep Amazon inventory healthy — IPI score, aging and stranded stock, removals and storage fees — and act early to avoid fees and write-offs.

• Manage cross-border shipments (customs, freight, lead time) and reconcile international fulfillment costs and Amazon fees.

• Take on other operational tasks and projects as assigned by your line manager, as our supply chain scales across markets. II. WHO WE ARE LOOKING FOR:

• 2–4+ years in supply chain, logistics, transportation or e-commerce fulfillment.

• Hands-on experience with Amazon Seller Central and FBA / FBM — inventory management, shipments, inventory health, removals and fees. This one is essential.

• Experience with international / cross-border fulfillment (US and/or SEA) and working with overseas 3PL warehouses.

• Strong Excel / Google Sheets and comfort with cost reconciliation and data.

• Good English — you'll work daily with international partners and Amazon systems.

• Detail-oriented, cost-conscious, and comfortable juggling several markets and deadlines.

• Beauty / cosmetics or consumer-electronics category experience . AI-First Capability We are building an AI-first organization. At Lixibox, AI is expected to become a core part of how we work, make decisions, and scale the business. Every team member is expected to continuously learn, adopt, and improve AI-enabled ways of working. What we look for

• Curious about AI and new technologies.

• Strong problem-solving and systems thinking.

• Comfortable learning and adopting new AI tools quickly.

• Able to identify repetitive work and propose automation opportunities.

• Uses AI to improve productivity, decision quality, and execution speed.

• Open to experimenting, measuring results, and continuously improving workflows. Success in this role

• Actively incorporates AI into daily work.

• Contributes ideas to improve AI workflows and automation.

• Works effectively with AI assistants while applying sound business judgment.

• Helps build scalable, efficient operating processes rather than relying on manual execution. III. RECRUITMENT PROCESS: (2 rounds) CV Application → 1. Screening with HR → 2. Interview with CEO and Head of Department.

IV. WHY JOIN LIXIBOX

You’ll help shape one of Vietnam’s most exciting premium beauty and wellness companies, working with global brands and building experiences that inspire modern consumers. If you’re passionate about beauty, wellness, longevity and creating world-class customer experiences, we’d love to meet you.

V. BENEFITS:

• Highly competitive packages
• Company Annual Performance Bonus
• PVI Healthcare Insurance; Full insurance contribution on 100% contractual salary
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).