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Member Services Representative Part Time 11141 US Hwy 19 Clearwater

Part-time

Planet Fitness

Clearwater, FLPart-timeNo compensation foundPosted 1mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Clearwater, FL
Schedule
Part-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Member Services Representative Part Time 11141 US Hwy 19 Clearwater. The Member Services Representative is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club neatness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.

Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Punctuality, and Reliability. Preferred (not required): Customer Service, Passion For Fitness And Health, Upbeat And Positive Attitude, and Strong Listener.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyPunctualityReliabilityCustomer ServicePassion for Fitness and HealthUpbeat and Positive AttitudeStrong ListenerProblem SolveDiplomacy

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Full job description

Benefits:

  • Free uniforms

  • Opportunity for advancement

  • Training & development

  • Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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