Member Concierge
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Life Time Fitness is hiring a Member Concierge. The Membership Concierge II serves as a professional in account maintenance, service delivery, programming insight, and member and guest engagement, growing skills through hospitality certification levels and creating a customized succession plan to achieve professional goals.
Key focus areas include Operate as first point of contact for members and guests entering resort, Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences, and Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition.
Important skills include Multi-Tasking, High Quality Customer Service, Service Recovery, Communication, Effective Communication Skills, and Friendly Outgoing Demeanor.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
- High School graduate or equivalent
Years of Experience:
- Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Preferred Requirements
- Bachelor’s Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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