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LEGOLAND CA Hotel Front Desk Host- Full Time

LEGOLAND

Carlsbad, CAFull-time$19.5/hrPosted 2mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
$19.5/hr
Location
Carlsbad, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

LEGOLAND is hiring a LEGOLAND CA Hotel Front Desk Host- Full Time. Front Desk Agents act as the face of the resort, welcoming guests, handling check‑in/check‑out, processing payments, providing information, and ensuring a dynamic, courteous customer service experience while maintaining confidentiality and supporting team operations.

Key focus areas include Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided, Maintain and improve the quality of the guest experience, and Process all payments according to established hotel requirements.

Successful candidates bring Ability To Stand For Long Periods and Flexible Schedule Including Evenings, Weekends, And Holidays. Important skills include English, Customer Service, Professional Demeanour, Communication, Conflict Resolution, and Leadership. Preferred (not required): OPERA Property Management System and Spanish.

Skills & qualifications

RequiredNice to have

Skills

EnglishCustomer ServiceProfessional DemeanourCommunicationConflict ResolutionLeadershipMultitaskingTime ManagementCollaborationConfidentialityOPERA Property Management SystemSpanish

Qualifications

1-3 Years Hotel Front Desk Experience

Full job description

What you'll bring to the team

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:

  • Welcome guests into the resort with a genuine warm welcome.

  • Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.

  • Ability to work under pressure and in a fast environment.

  • Works effectively in a team environment.

Main Responsibilities:

  1. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided

  2. Maintain and improve the quality of the guest experience

  3. Process all payments according to established hotel requirements

  4. Provide information and assistance to all guests and visitors

  5. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information

  6. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX

  7. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

  8. Assist guest services, safety services, housekeeping, and engineering team

  9. Maintain confidentiality of all guests

  10. Must be able to multitask and prioritize departmental functions to meet deadlines

Qualifications & Experience

  • 1 – 3 years of Hotel front desk experience preferred.

  • Preferred candidate will have experience in OPERA property management system or equivalent.

  • Must be able to speak the English language clearly and fluently.

  • Preferred candidate will have the ability to speak Spanish fluently.

  • Provide excellent customer service and maintain a professional demeanour.

  • Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.

  • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

Physical Requirements

A. Sitting:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

J. Wrist Deviation (Side to Side):

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

B. Standing:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

K. Hand/Wrist Repetitions (Up and Down):

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

C. Walking

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

L. Reaching:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

D. Lifts and Carries: Frequency:

  1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant

  2. 25 to 34 pounds None Occasionally Frequently Constant

  3. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant

  4. 75 to 100 pounds None Occasionally Frequently Constant

  5. Over 100 pounds None Occasionally Frequently Constant

E. Lifts Overhead: Frequency:

  1. Up to 10 pounds None Occasionally Frequently Constant

  2. 11 to 24 pounds None Occasionally Frequently Constant

  3. 25 to 34 pounds None Occasionally Frequently Constant

  4. 35 to 50 pounds None Occasionally Frequently Constant

  5. 51 to 74 pounds None Occasionally Frequently Constant

  6. 75 to 100 pounds None Occasionally Frequently Constant

  7. Over 100 pounds None Occasionally Frequently Constant

F. Twisting:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

M. Grasping:

  1. Simple: 50 pounds

G. Bending:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

N. Manual Dexterity/Strength:

  1. Gross motor, light-moderate strength

  2. Gross motor, moderate - heavy strength

  3. Fine motor, light-moderate strength

  4. Fine motor, moderate - heavy strength

H. Squatting/Kneeling/Crawling/

Climbing:

  1. None (0%)

  2. Occasionally (1-33%)

  3. Frequently (34-66%)

  4. Constantly (67-100%)

O. Pushing:

  1. None (0%)

  2. Occasionally (1-33%) _ lbs

  3. Frequently (34-66%) _ __lbs

  4. Constantly (67-100%) _______lbs

I. Pulling:

  1. None (0%)

  2. Occasionally (1-33%) _ lbs

  3. Frequently (34-66%) _ _lbs

  4. Constantly (67-100%) _______lbs

Visual Requirements

Hearing

P. Visual Requirements:

  1. Close eye work (small figures) 2. Color discrimination

  • Minimal color discrimination

  • Normal color discrimination

  1. Other: Depth perception, distance vision, ability to focus.

Q. Hearing Requirements:

  1. Special requirements

Able to consistently fulfill communication

needs. (alarms, phone ringing, conversation,

clear acuity within 100 feet)

Working Conditions

R. Temperature:

  1. 95 degrees

U. Driving:

  1. None (0%)

  2. Occasional (1-33%)

  3. Frequent (34-66%)

  4. Constant (67-100%)

S. Crawl Space/Cramped Position:

  1. Exposed 7 hours per day

V. Noise (loud/repetitive, < 85 decibels per OSHA Standard):

  1. None (0%)

  2. Occasional (1-33%)

  3. Frequent (34-66%)

  4. Constant (67-100%)

T. Personal Protective Equipment (e.g. respiratory mask, etc.)

  1. None (0%)

  2. Occasional (1-33%)

  3. Frequent (34-66%)

  4. Constant (67-100%)

Other

W. Specify any other requirements or restrictions that should be considered .

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected].

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/13010/legoland-ca-hotel-front-desk-host--full-time/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Software Powered by ICIMS (https://icims.help/candidate-faq)

Location (Country-State-City) US-CA-Carlsbad

Job ID 2026-13010

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND California

Job Locations US-CA-Carlsbad

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