Video Field Support Specialist
Columbia, MDJobSeen 1mo ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
Orion Consortium is hiring a Video Field Support Specialist. The Video Field Support Specialist provides technical support for end‑user equipment, installing, operating, maintaining, repairing and modifying devices such as PCs, thin‑clients, phones, printers and radios. The role troubleshoots hardware and software issues, ensures customer satisfaction, and works with remote users while adhering to security policies and technical documentation.
Key focus areas include Install, operate, maintain, repair, and modify end user devices such as personal computers, thin‑clients, network interface cards, phones, monitors, printers, telephones, pagers, and radios, Perform maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and field locations, and Troubleshoot and solve technical issues related to end user equipment hardware and software.
Important skills include Installing End User Devices, Operating End User Devices, Maintaining End User Devices, Repairing End User Devices, Modifying End User Devices, and Performing Maintenance And Technical Support.
Skills & qualifications
Skills
Qualifications
Full job description
Position requires TS/SCI with a Full Scope polygraph.
Key Responsibilities:
Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved.
Requirements
Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. DoD 8570 IAT Level 1 Certification required.
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Highly skilled in installing, repairing and troubleshooting VTC devices and systems
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Demonstrated ability to read and understand technical manuals and schematics
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Able to manage time and priorities effectively
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Able to work efficiently with minimal supervision
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Proficient in working with end-users remotely
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Familiar with Active Directory security and policies
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Excellent analytical and problem solving skills
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Outstanding communication skills to relate with team members and support workers
Clearance Required
TS/SCI FS poly
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