Senior Incident Response Analyst

Where you’ll work:

Remote (Guatemala)

Security at GoTo

Everyone deserves to work in a safe and secure environment. That's why we're passionate about delivering secure, remote workforce products and services that prioritize the protection of business assets, customer data, and employee information. We're committed to creating products that are not only secure but also user-friendly and accessible to all.

We thoughtfully infuse AI into our tools, leveraging it as a powerful resource to deliver genuine, practical value and address real security challenges. Join us and help create a future where security meets simplicity and AI-powered innovation.

Your Day to Day

As a Incident Response Analyst , you will:

• Identify, assess, and manage security incidents across cloud, identity, endpoint, and network environments.

• Lead incident response activities, including investigation, containment, eradication, recovery, and post-incident reviews.

• Serve as the primary escalation point for Information Security Analysts, providing guidance on complex alerts, root-cause analysis, investigation strategy, and analyst mentorship.

• Drive continuous improvement of SOC tools, workflows, procedures, and alerting by reducing noise, optimizing detections, and increasing automation without compromising security coverage.

• Partner with SOC, Offensive Security, Engineering, IT, Cloud, and business teams to identify detection and response gaps, validate controls, and remediate security weaknesses proactively.

• Champion the use of AI, advanced analytics, threat intelligence, and industry best practices to improve alert fidelity, threat detection, analyst productivity, and overall security posture.

What We’re Looking For

As a In cident Response Analyst , your background will look like:

• 3+ years of hands-on experience in a SOC, incident response, or similar cybersecurity role, with a strong track record in security investigations.

• Strong experience securing cloud-first environments, particularly AWS, with familiarity across other cloud platforms.

• Proven expertise with modern security tools, including EDR/ITDR, CSPM, SIEM and logging, email protection, network and access security, case management/workflow platforms, and SOAR.

• Strong incident response knowledge across endpoint, cloud, identity, SaaS, and network attack scenarios, with experience in threat intelligence platforms and structured threat hunting programs.

• Experience developing or improving playbooks, runbooks, automated response workflows, and AI/ML-driven security capabilities to enhance detection and analyst efficiency.

• Excellent written and verbal communication skills in English (B2+), with the ability to clearly document incidents and communicate technical findings to technical and non-technical stakeholders; relevant certifications such as GCFR, AWS Security Specialty, or AZ-500 are a plus.

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits

• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

• Tuition reimbursement and access to instructor-led and on-demand learning and development programs

• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more. (https://www.goto.com/company/corporate-responsibility)

At GoTo, we’re shaping the future of work—driven by curiosity, innovative thinking, and a passion for solving real challenges. As the leader in cloud communications and IT, our solutions are built for what’s next and guided by a relentless focus on customers. Our culture thrives on diverse perspectives, ownership, and a growth mindset that fuels continuous learning and adaptation. Here, collaboration and authenticity spark new ideas and drive real action—so your impact is seen, felt, and valued. Join GoTo to build what’s next and accelerate your journey alongside teammates who turn possibility into reality.

We believe in being transparent about how AI is used in our hiring process and in keeping people at the center of every decision.

• At GoTo, AI helps streamline tasks like scheduling, communications, and application review so our Talent Acquisition team can focus on getting to know you. Every interview, evaluation, and hiring decision is made by people.

• We also welcome the responsible use of AI during the application process — whether for resume editing, research, or interview preparation. What matters most is that your application reflects your authentic skills and perspective.

Learn more in our AI in Hiring Disclosure Notice , including details on our tools, data handling practices, candidate guidelines, and available accommodations.

Questions or need an alternative process? Contact [email protected] .

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.