Customer Service Representative
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At a glance
Job overview
Firstsource is hiring a Customer Service Representative. The Call Center Agent will handle inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. This role requires a motivated and customer-focused individual who can provide exceptional customer service, resolve concerns efficiently, and maintain high customer satisfaction. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.
Key focus areas include Handle customer inquiries via phone in a professional and courteous manner, Provide accurate information regarding banking products, card services, and remittance transactions, and Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
Successful candidates bring High School Diploma Or Equivalent, Previous Remote Work Experience, and 6 Months Call Center Experience. Important skills include Communication, Interpersonal Skills, Active Listening, Comprehension, Problem Solving, and Banking Products Knowledge. Preferred (not required): Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Location:Remote-Work from Home
Start Date: September 21, 2026
Pay Rate:$16.00/hour
Job Type:Short Term Temporary with opportunity for extension
Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST
Position Overview
We are seeking a motivated and customer-focusedCall Center Agentto join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.
Key Responsibilities
Handle customer inquiries via phone in a professional and courteous manner.
Provide accurate information regarding banking products, card services, and remittance transactions.
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
Document customer interactions and update account information accurately.
Follow company policies, procedures, and compliance requirements.
Meet quality, productivity, and attendance standards.
Collaborate with team members and support departmental goals.
Required Qualifications
High school diploma or equivalent.
Previous remote work experience required.
Minimum6 months of call center experience.
Minimum6 months of remote/work from home experience.
Excellent communication, interpersonal, and active listening skills.
Strong comprehension and problem-solving abilities.
Basic knowledge of banking products and card services.
Basic knowledge and understanding of remittance processes.
Ability to work flexible and shifting schedules.
Self-motivated with the ability to work independently and as part of a team.
Basic computer and data entry skills.
Preferred Qualifications
Previous experience in banking, financial services, or customer support environments.
Experience handling high-volume customer interactions.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
22571
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