IT Specialist (Sys Admin)

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture. More than one selection may be made from this announcement. Basic Requirements: For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. In addition to the basic qualification requirement above: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience 1) designing, implementing, and maintaining information technology OR audio-video systems and applications in the museums, arts, and education sectors; 2) supporting the system development lifecycle for new or modified systems and applications; 3) providing technical customer support to end-users; and 4) providing technical oversight over contractors. 5) assisting with management of IT Property inventory and accounting for equipment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. The IT Specialist (Sys Admin) is responsible for ensuring the availability and functionality of the Museum's IT systems. In the position, you will: Install, configure, troubleshoot, test and maintain hardware and software to ensure the availability and functionality of NMAAHC's IT systems. Perform administrative duties related to the system administration of IT systems, that include participation in system development lifecycle processes for new or modified systems; assist with licensing renewals and replacements. Perform research and provide oversight of contract vendors performing work on smaller IT contracts, purchase orders, and/or task orders. Assist in conducting studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participate in identifying operational improvements, developing and maintaining the enterprise architecture; and perform a variety of telecommunication control functions. Assist with management of IT property inventory and accounting for equipment throughout the museum. Conditions of Employment Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Education This position has no basic education requirement.