Customer Experience Specialist, Gallery
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Tesla seeks a Customer Experience Specialist for its Gallery to engage walk‑in guests, build personalized profiles, deliver product demos and delivery orientations, and provide top‑tier service throughout the customer journey, embodying the brand’s mission and values.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
1 - 20 years
Minimum Education Required
High School Diploma or Equivalent
Compensation
$15.92 / Hourly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
What to Expect
At Tesla, our Customer Experience Specialist Gallery is at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our Galleries and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey. We've created one of the most innovative products on the planet, and your role is to ensure their Tesla experience is just as groundbreaking.
What You'll Do
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs
What You'll Bring
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability. Strong communication skills and attention to detail
Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver's license required
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Place of Work
On-site
Requisition ID
269317
Job Type
Full Time
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