Supervisor, Aquatics

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As a Supervisor in Aquatics, you’ll play a lead role in ensuring positive, safe, memorable guest experiences. You’ll strive to exceed guest expectations while also overseeing the Aquatics team. You will:

• Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional service

• Interview and hire leadership team members

• Supervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and procedures

• Ensure pertinent paperwork is completed prior to, during and after training

• Responsible for team member files, schedules, employee audits, and other tasks as assigned

• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day

• Oversee water and first aid send-outs

• Monitor and control labor budgets as directed by the Aquatics Manager

• Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner

What it takes to succeed:

• A passion for customer service

• Excellent multi-tasking and time management skills

• Outstanding communication and problem-solving abilities

• Active listener with the ability to anticipate guests’ needs

• Ability to work in a team to promote and ensure a safe and secure environment

• Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work

• Flexibility to perform varied duties

What else is important:

• At least 18 years of age, preferre

• High School Diploma preferred

• Must have at least one (1) year of leadership experience or equivalent external experience

• Must have an American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.

• Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills

• Must be able to act responsibly with a high attention to safety

• Must be able to lift, push, pull and/or carry up to 50 lbs

• Position engages in extensive walking and standing throughout entire work shift

• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

• Perform cleaning duties; including use of cleaning chemicals

• Must be willing to comply with all SEA grooming guidelines and employment standards

• Must be able to work indoors and outdoors, in varying weather, to include extreme heat

• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.