Olive Jobs
Pilot Company (Pilot Flying J) logo

Lead Guest Services Team Member

Pilot Company (Pilot Flying J)

Austinburg, OHFull-time$11.95–16.95/hrPosted 1w agoVerified open 5 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$11.95–16.95/hr
Location
Austinburg, OH
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member oversees a shift of cashiers, processes cash, credit and debit transactions, completes end‑of‑shift reports, and ensures compliance with company and local guidelines for restricted merchandise. They maintain a clean work area, promote products, handle guest complaints, schedule breaks, assist with travel‑center duties such as deli stocking and restroom cleaning, and model behaviors that support the company’s purpose while delivering quality service.

Key focus areas include Lead a shift of one‑to‑two cashiers processing cash, credit, and debit transactions., Complete end‑of‑shift reports and close‑out procedures., and Follow company and local guidelines for selling restricted merchandise such as alcohol and tobacco..

Important skills include Process Merchandise And Fuel Transactions, Lead A Shift, Process Cash, Credit, And Debit Transactions, Complete End-Of-Shift Reports, Close Out Procedures, and Follow Company And Local Guidelines.

Skills & qualifications

RequiredNice to have

Skills

Process Merchandise and Fuel TransactionsLead a ShiftProcess Cash, Credit, and Debit TransactionsComplete End-of-Shift ReportsClose Out ProceduresFollow Company and Local GuidelinesMaintain Organized and Clean Work AreaUse Suggested Selling MethodsPromote and Sell ProductsEnsure Quality ServiceHandle Guest Complaints and IssuesResolve Team Member ConflictCommunicate Issues to ManagementDetermine Break SchedulesTeam Member PlacementMaintain DeliCleaning Showers and RestroomsStockingMaking CoffeeModel BehaviorsEnsure Compliance With Rules, Regulations, Policies, and Procedures

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Tuition Assistance
401(k) Match

Full job description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned  

Pay Rates Starting between: $11.95 - $16.95 / hour

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

You've read the whole posting — now see how you match it.

Evaluate my fit