Collection Coordinator

DrinkPrime

New Delhi, Delhi, IndiaFull-timeNo compensation foundPosted 3mo agoVerified open 4 days ago

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At a glance

Compensation

No compensation found

Location

New Delhi, Delhi, India

Schedule

Full-time

Work Authorization

US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

DrinkPrime is hiring a Collection Coordinator. The Collection Coordinator ensures timely collections and maintains healthy customer relationships by coordinating with customers via calls, emails, chats, and field visits to resolve outstanding payments efficiently in a dynamic, fast‑paced environment.

Key focus areas include Connect with customers regarding pending payments and overdue accounts, Follow up regularly through calls, emails, chats, and field visits to ensure timely collections, and Visit customer locations for payment collection and issue resolution whenever required.

Important skills include Timely Collections, CRM, Customer Calls, Email Communication, Chat Communication, and Field Visits.

Skills & qualifications

RequiredNice to have

Skills

Timely CollectionsCRMCustomer CallsEmail CommunicationChat CommunicationField VisitsPayment CollectionIssue ResolutionRecord MaintenanceCoordination With Internal TeamsAdherence to Collection ProcessesAdherence to Company PoliciesCompliance StandardsCustomer ExperienceAchieving Collection TargetsAchieving KPIsKnowledge of Company PoliciesKnowledge of Payment PlansKnowledge of Customer Support Initiatives

Full job description

Collection Coordinator Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a dynamic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently. What will you be doing?

Connect with customers regarding pending payments and overdue accounts
Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
Visit customer locations for payment collection and issue resolution, whenever required
Understand customer concerns related to payments and provide appropriate resolutions or support
Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
Coordinate with internal teams to resolve billing or payment-related discrepancies
Ensure adherence to collection processes, company policies, and compliance standards
Deliver a positive customer experience while achieving collection targets and KPIs
Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives

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