Help Desk Technician
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At a glance
Job overview
United Petroleum Transports is hiring a Help Desk Technician. The Help Desk Technician will primarily troubleshoot IT tickets, track and monitor support issues for timely resolution, and serve as the first point of contact for technical support in a Microsoft Remote Desktop environment. This role involves identifying, researching, and resolving technical problems, documenting the problem-solving process, and managing inventory of stock items.
Key focus areas include Track and monitor support issues to ensure timely resolution, Serve as the first point of contact for all service requests for technical support, and Provide support for Windows 10 Laptop/Desktop Operating Systems.
Successful candidates bring High School. Important skills include Microsoft Remote Desktop, Windows 10, Root Cause Analysis, Troubleshooting, Problem Solving, and Microsoft Standard Applications.
Skills & qualifications
Skills
Qualifications
Full job description
Position Type Full Time
Job Shift Day
Education Level High School
Travel Percentage None
Category Information Technology
Description
The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.
What a Help Desk Technician does daily:
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Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user’s satisfaction
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First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
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Provide support for Windows 10 Laptop/Desktop Operating Systems
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Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
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Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
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Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
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Analyze and resolve problems with core business applications
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Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)
Additional Responsibilities:
- Carries out duties assigned System Administrators or Director of Information Technology as required.
Qualifications
Education and Experience:
- Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly
Knowledge, Skills and Abilities:
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Experience with all Microsoft Standard Applications/Operating Systems
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Office 365 support and administration
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Knowledge of Active Directory administration including account creation, group member administration, and computer management
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Excellent troubleshooting skills
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Excellent Customer Service & interpersonal skills
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Excellent verbal and written communication skills
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Self-starter with detail oriented work habits
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Able to maintain confidentiality
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Display professional demeanor
Physical Requirements:
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Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
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Occasional lifting (up to 20 pounds).
Working Conditions:
- Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.
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