LBM Merchandise Coordinator

LBM Merchandise Coordinator

Location: Fort Wayne, IN

Level: Hourly (Pay Class 3)

Division / Department: Lumber & Building Materials / LBM Purchasing & Operations

Reports to: Merchandise Manager

About the Role:

The Merchandise Coordinator to the LBM Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members, and vendors. This position supports a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Administrative Assistant, Office Coordinator, Customer Support

Responsibilities include:

• Provide support and customer service to members:

• Answer product questions

• Assist members with product, inventory and ordering questions

• Communicate with cross-functional teams to problem solve order issues and assist members with order inquiries or issues, providing timely information and solutions

• Assist members with placing drop ship orders

• Send requested materials such as product samples and consumer rebates

• Coordinate relays, sample orders, and bin tag requests

• Work with vendors:

• Gather product information and images

• Coordinate market invitation process

• Enter vendor information into vendor portal forms, support vendors using portal

• Create and submit vendor debits/billings

• Initiate and review bulletins and drop ship order forms

• Expedite and complete projects

• Gather content and use various tools to communicate to members and vendors:

• Managing updates on Mydoitbest.com

• Enter program specials into VIMS

• Submit department articles and communication pieces (Merchandising Update, department newsletters, etc.)

• Review, process, and debit vendors

• Run queries to create spreadsheets and develop reports and reference charts using access data

• Assist with creating, maintaining and updating data in information systems

• Provide inventory/RSC staff support:

• Product dispositions and Return Goods Authorizations (RGAs)

• Perform stock checks

• Assist AMM and MM with running and reviewing department queries, analyzing inventory data, and highlighting excess inventory when requested

• Investigate and resolve UPC, order multiple, and other item issues

• Investigate and resolve product questions and issues

• Provide promotions-related support:

• Gather, collect sales submittals

• Product sample requests

• Consumer rebate pad requests

• Distribute and file sale confirmations

• Track competitor ads/promotions

• Provide market-related support:

• Sequence sheets and market invitations

• Initiate market bulletins

• Market totals

• Collect and review drop ship order forms

• Coordinate gathering of department market drop ship forms for placement on mydoitbest.com

• Review market bulletins

• Review/follow-up on vendor information

• Create/manage electronic tracking spreadsheet for market

• Bill vendors for market-related activities

• Provide product/catalog-related support:

• Product image requests

• Cut and descriptions

• Proof catalog pages

• Assign SKU numbers

• Provide accounting-related support:

• Process member and vendor debits and credits

• Process check requests

• Perform general support functions:

• Maintain various files

• Perform entry on item maintenance mainframe screens

• Order office supplies

Education and Experience:

• High school diploma or equivalent work experience

• Previous experience in retail, customer service, or home-improvement industry is preferred

Skills and Abilities:

• Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email

• Above average customer service and problem-solving skills

• Excellent organizational skills

• Ability to work on multiple projects by successfully prioritizing to meet deadlines

• Ability to quickly ‘change gears’ to respond to changes in priorities

• Working knowledge of office equipment such as fax machine and copier

• Must be computer proficient, with the ability to use a computer keyboard to efficiently enter text and data (such as Excel or Word)

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision

• Paid time off to foster work/life balance

• Paid parental leave

• Employee Assistance Program (EAP)

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

About Do it Best Group

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring, and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams