Customer Service Representative
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At a glance
Job overview
PGW Auto Glass is hiring a Customer Service Representative. This position involves handling inbound customer service calls from glass shops and providing verbal or written correspondence to resolve issues. The role requires inputting orders into an order entry application and performing other assigned duties. The ideal candidate will be detail-oriented, organized, and possess excellent customer service aptitude.
Key focus areas include Handle inbound customer service calls from glass shops, Input orders into the order entry application, and Provide verbal and/or written correspondence as necessary to resolve issues.
Successful candidates bring Must Be Detail Oriented, Must Be Organized, and Must Be Able To Multitask. Important skills include Minimize Handle Time, Maintain Quality, and Maintain Confidentiality. Preferred (not required): Detail-Oriented, Organized, Multitask, and Customer Service Aptitude.
Skills & qualifications
Skills
Qualifications
Full job description
This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.
Essential Job Duties:
- Handles inbound customer service calls from glass shops.
- Inputs orders into the order entry application.
- Provide verbal and/or written correspondence as necessary to resolve issues.
- Assume other duties as assigned.
Preferred Qualifications: •Call Center Customer Service Experience
- Bilingual, English & Spanish •High School diploma or equivalent
Knowledge/Skills/Abilities:
- Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.
- Proficient computer skills are essential.
- Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.
- Must be reliable/dependable.
- Strive to minimize the handle time of inbound calls while maintaining quality.
- Maintain the utmost level of business integrity.
- Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
- Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.
Essential Physical Demands/Work Environment:
- Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.
- CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.
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