Claims Specialist - Seasonal
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At a glance
Job overview
The Claims Specialist resolves fraud claims for credit, debit, check, and ACH transactions, investigating complaints, documenting interactions, and processing chargebacks while adhering to time and quality standards.
Skills & qualifications
Skills
Qualifications
Full job description
Date: Aug 19, 2026
Location:
San Juan-Cupey, PR
Company: Popular
Workplace Type: On-site
Claims Specialist - Seasonal
Seasonal Claims Specialist
General Description
The Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.
Essential Duties and Responsibilities
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Investigates complaints received by phone, email or mail and through the internal claims system.
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Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.
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Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.
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Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.
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Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
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Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
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Perform other tasks related to fraud and to the recovery process with the brands as assigned
Education
60 approved credits or equivalent combination of education and experience.
Experience
At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.
Other Qualifications
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General knowledge of the financial industry
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Basic knowledge of regulations E and Z
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Knowledge in Office 365
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Skills in data entry
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Bilingual: English and Spanish
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Work under pressure and time management
Region Locations
San Juan, Cupey.
On site job opportunity.
Values
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Passion for People
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Succeed Together
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Own Every Moment
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Build the Future
Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.
Connect with us!
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