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Tele collection Executive

DrinkPrime

New Delhi, Delhi, IndiaFull-timeNo compensation foundPosted 3mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
New Delhi, Delhi, India
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

DrinkPrime is hiring a Tele collection Executive. The Tele Collection Executive ensures timely payment collections and a positive customer experience. This role involves communicating with customers via calls, emails, and chats to follow up on pending payments and resolve payment-related concerns in a fast-paced, target-driven environment.

Key focus areas include Connect with customers regarding pending payments, overdue accounts, and payment reminders, Follow up consistently through calls, emails, and chats to ensure timely collections, and Understand customer concerns related to payments and provide suitable resolutions or payment options.

Important skills include Payment Collections, Customer Communication, Email Communication, Chat Communication, Conflict Resolution, and Negotiation.

Skills & qualifications

RequiredNice to have

Skills

Payment CollectionsCustomer CommunicationEmail CommunicationChat CommunicationConflict ResolutionNegotiationRecord KeepingCoordinationCompliance AdherenceAchieve Collection TargetsProfessional Customer ExperienceKnowledge of Company PoliciesKnowledge of Payment PlansKnowledge of Collection Procedures

Full job description

Tele Collection Executive Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience. In a fast-paced and target-driven environment, this role involves communicating with customers through calls, emails, and chats to follow up on pending payments and resolve payment-related concerns. What will you be doing?

  • Connect with customers regarding pending payments, overdue accounts, and payment reminders
  • Follow up consistently through calls, emails, and chats to ensure timely collections
  • Understand customer concerns related to payments and provide suitable resolutions or payment options
  • Negotiate payment commitments and ensure follow-up on promised payment dates
  • Maintain accurate records of customer interactions, payment commitments, and collection status
  • Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
  • Ensure adherence to collection processes, compliance standards, and company policies
  • Achieve daily and monthly collection targets while delivering a professional customer experience
  • Maintain up-to-date knowledge of company policies, payment plans, and collection procedures

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