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EMS Customer Service Representative

Superior Ambulance Service

Elmhurst, ILJob$20/hrTracked 1w agoSeen in employer's feed 1 day ago
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At a glance

Compensation
$20/hr
Location
Elmhurst, IL
Work Authorization
Not specified

Job overview

Superior Ambulance Service is hiring an EMS Customer Service Representative. Superior Ambulance Service, the largest independent EMS provider in the Midwest, seeks an EMS Customer Service Representative/Call Taker in Elmhurst, IL to answer, screen and direct calls, distinguish emergency transport needs, pre‑arrange and arrange specialty transports, provide information, communicate with departments, and develop solutions.

Key focus areas include Answer, screen, and direct calls for entire company, Distinguish the need for emergency transportation, and Pre‑arrange transport for facilities while determining level of care needed.

Important skills include Pleasant Phone Manner, Professional Phone Manner, Detail Oriented, Typing Speed 35 WPM, High Stress Environment Resilience, and Adaptability To Changing Policies.

Skills & qualifications

RequiredNice to have

Skills

Pleasant Phone MannerProfessional Phone MannerDetail OrientedTyping Speed 35 WPMHigh Stress Environment ResilienceAdaptability to Changing PoliciesPolicy Learning AbilityCommunication With Multiple DepartmentsCustomer Service Problem SolvingCall RoutingMedical Background

Qualifications

High School Diploma or GEDMust Pass 2-3 Weeks TrainingMedical Background or Equivalent

Benefits

Medical Insurance
Dental Insurance
Tuition Assistance

Full job description

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

EMS Customer Service Representative/Call Taker with day and night shifts available in Elmhurst, IL.

Responsibilities

The primary duties and responsibilities of the EMS Customer Service Representative consist of, but are not limited to the following:

  • Answer, screen, and direct calls for entire company

  • Distinguish the need for emergency transportation

  • Pre-arrange transport for facilities while determining the level of care needed for the patients

  • Arrange specialty and critical care transportation

  • Provide information and assistance for customer service inquires as needed

  • Communicate with multiple departments and EMS personal

  • Provide supportive information to customers to assist them in arranging appropriate transport

  • Develop effective solutions for customer service issues

  • Direct calls to Flight Desk as appropriate

  • All other duties as assigned

Qualifications

  • Pleasant, professional phone manner

  • Detail oriented

  • Typing skills of 35 wpm or better

  • Ability to excel in high-stress environment

  • Adapt to frequently changing policies

  • Ability to learn policies and procedures for facilities and recognizing when to apply them

  • Medical background a plus

  • Must pass 2-3 weeks of training

  • EMD certification will be provided by Superior within 1 year of employment

  • High School Diploma or GED

Benefits

  • Competitive compensation

  • Health/dental/life insurance

  • Tuition reimbursement

  • Opportunity for Career Growth

Salary Range

USD $20.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates.

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