Desktop Support Engineer III
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Oneida Technical Solutions is hiring a Desktop Support Engineer III. Oneida Technical Solutions seeks experienced Field Service Technicians to support Peterson Space Force Base, providing end‑user desktop hardware, software, and peripheral support, handling tickets, maintaining inventories, and educating users on technology best practices.
Key focus areas include Install, configure, and troubleshoot desktop operating systems and software applications, Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals, and Set up and maintain user accounts, permissions, and passwords.
Important skills include ServiceNow. Preferred (not required): Desktop Hardware Support, Software Support, Peripherals Support, and Install Desktop Operating Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Colorado Springs, CO, USA | Salary | 65000-72000 per year | Full Time
| Medical, Dental, Vision, 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay
Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.
We are searching for experienced Field Service Technicians to support Peterson Space Force Base.
Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:
- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to escalate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Educate end-users on basic troubleshooting techniques and best practices for using technology.
This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.
Requirements:
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Current CompTIA Security+ or equivalent DOD baseline certification
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Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
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Security Clearance is required; interim level is acceptable.
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IT education preferred.
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Experience with ServiceNow is a plus.
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
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