Lead IT Specialist (CUSTSPT)

Summary This position is located at Bureau of the Fiscal Service, End User Operations Branch. As a lead IT Specialist (CUSTSPT), you will provide end-user operational support and ensure IT System compliance. The mission of the User Services Division is to evaluate, integrate and support innovative technologies and workplace services to help Fiscal Service program areas achieve their goals. Responsibilities IMPORTANT PLEASE READ This announcement contains a two-phase process. Upon completion of Phase 1, you must click on the exclusive link to complete the manual assessment. The next phase it will take one hour, at a minimum, to complete. As a Lead IT Specialist (CUSTSPT), you will: Support and maintain end user equipment which includes personal computer (PC) equipment, printers, storage devices, monitors, docking stations, and specialized equipment used by various offices throughout Fiscal Service. Provide support for the mobile devices in the bureau such as laptop hardware, software, connectivity, encryption and cellular and smart phone services. Troubleshoot end user computing issues in conjunction with the team and other support personnel Receive, evaluate, and respond to customer reports of systems and or equipment failures. Prioritize, schedule, and track requests and problems identified to ensure timely and complete responses to users Requirements Conditions of Employment All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.. Key Requirements: Please refer to the "Additional Information" section for additional Conditions of Employment. Click "Print Preview" to review the entire announcement before applying. To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13014405 Must be U.S. Citizen or U.S. National Qualifications You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience for the GS-13, you must have one year (full 52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as: - Experience leading or coordinating the work of IT staff assigning tasks, setting priorities, monitoring progress, and providing technical guidance AND - Experience resolving end-user IT incidents and service requests involving hardware, software, operating systems, network connectivity, or account access AND - Experience supporting enterprise end-user operations by installing, configuring, maintaining, or troubleshooting end-user devices, applications, and related IT equipment AND - Experience coordinating technical support activities to maintain secure, compliant, and reliable end-user IT services In addition to meeting specialized experience, at the GS-13 level, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence. A work sample may be used to determine if you meet the required proficiency levels. You will receive a sample job task or scenario to complete; or you will provide a writing sample. For the required proficiency levels and competency definitions, please see the following link: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 For Phase 2, you will access the exclusive link to complete the manual assessment provided at the end of the questionnaire. Education Additional Information OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. This is a non-bargaining unit position. This position is a non-sensitive moderate risk public trust position. Student loan repayment may be offered. We offer opportunities for telework. We offer opportunities for flexible work schedules. Our comprehensive benefits are very generous. Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. Access to insurance programs that may be continued after you retire. A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. A retirement program which includes employer-matching contributions. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.