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UC Field Support Engineer

Node.Digital

Camp Springs, MDHybridJobNo compensation foundTracked 1w agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
Camp Springs, MDHybrid
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Cisco Certified Network Professional (CCNP) CollaborationMicrosoft Certified: Azure Solutions Architect Expert

Job overview

The UC Field Support Engineer provides technical support for unified communications systems, handling incident resolution, hardware and endpoint troubleshooting, and coordinating with central teams to maintain continuous, secure UC services across USCIS locations while aiding the shift to a cloud-native Microsoft Teams environment.

Skills & qualifications

RequiredNice to have

Skills

UC Infrastructure TechnologiesAvaya Government Cloud TelephonyCisco Unified Communications InfrastructureMicrosoft Teams Collaboration ServicesHardware and Endpoint TroubleshootingIncident ResolutionTechnical SupportService Delivery ManagementCompliance With SLAsHybrid on-Premises and Cloud EnvironmentsPerformance Data AnalysisService Trend AnalysisWorkload Metrics AnalysisCommunication and CollaborationProblem SolvingIntegration RequirementsModernization Objectives for UC SolutionsArchitectural Leadership for Enterprise UC SolutionsAdvanced Technical and Operational Expertise Across UC Services

Qualifications

Cisco Certified Network Professional (CCNP) CollaborationMicrosoft Certified: Azure Solutions Architect ExpertUS Citizenship

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off
Tuition Assistance

Full job description

UC Field Support Engineer

Location: Maryland, Camp Springs

Preferred: US Citizenship

Job Description:

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Requirements

Required Skills:

  • Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.

  • Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.

  • Experience in managing service delivery and ensuring compliance with defined SLAs.

  • Technical knowledge of hybrid on-premises and cloud environments.

  • Ability to analyze performance data, service trends, and workload metrics.

  • Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.

  • Strong problem-solving skills to detect and resolve UC service issues.

Nice To have Skills:

  • Familiarity with integration requirements and modernization objectives for UC solutions.

  • Knowledge of architectural leadership for enterprise UC solutions.

  • Advanced technical and operational expertise across UC services.

Certifications:

  • Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.

  • Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical

  • Dental

  • Vision

  • Basic Life

  • Health Saving Account

  • 401K matching

  • Three weeks of PTO/Sick

  • 11 Paid Holidays

  • Pre-Approved Online Training

You've read the whole posting — now see how you match it.

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