Customer Service Personnel (Alternate Program Manager)

French Consulting

Fort Bragg, NCFull-timeNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

No compensation found

Location

Fort Bragg, NC

Schedule

Full-time

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

RAPIDS Verifying Official CertificationSite Security Manager Certification

Job overview

French Consulting is hiring a Customer Service Personnel (Alternate Program Manager). The Alternate Program Manager serves as the on-site lead at the Fort Bragg ID card office, overseeing daily operations and motivating the team. This role involves making real-time decisions, ensuring stations are manned, and supporting the Program Manager with reporting and quality control. The individual will also manage schedules and reinforce card stock accountability, stepping into Site Security Manager (SSM) or Verifying Official (VO) roles as needed.

Key focus areas include Run the floor and make real-time decisions during operating hours, Keep each station manned to standard, and Back up the SSM and VO roles.

Successful candidates bring 2+ Years CAC/USID Experience, RAPIDS Verifying Official Certification, and Site Security Manager Certification. Important skills include Run Operations, Motivate Team, Real-Time Decision Making, Quality Control, On-Site Coordination, and Manage Schedules.

Skills & qualifications

RequiredNice to have

Skills

Run OperationsMotivate TeamReal-Time Decision MakingQuality ControlOn-Site CoordinationManage SchedulesManage LeaveManage Co-Work CoverageCard Stock AccountabilityDEERS/RAPIDS DisciplineHands-on LeadershipCertify and Cross-TrainFluent in English

Qualifications

2+ Years Common Access Card and USID Card FunctionsRAPIDS Verifying Official CertificationSite Security Manager CertificationObtain a CACFavorable National Agency Check With Inquiries

Benefits

Medical Insurance

Paid Time Off

401(k) Match

Full job description

We are looking for individuals who want to join our team at Fort Bragg, North Carolina. Apply now!

Job Opportunity: Customer Service Personnel (Alternate Program Manager)

Location: Fort Bragg, North Carolina

Start Date: Immediate

Schedule: Full-Time, On-Site

Make a Difference

The Alternate Program Manager is our on-site lead at the Fort Bragg ID card office — the person who runs the floor day to day, works hand-in-glove with the off-site Program Manager, and steps into any Site Security Manager (SSM) or Verifying Official (VO) seat when coverage calls for it. This is a leadership role for someone who wants to run the operation and motivate the team, not just work in it.

What You'll Do

Run the floor and make real-time decisions during operating hours; keep each station manned to standard.
Back up the SSM and VO roles — certified and cross-trained to fill any seat, holding coverage without overtime.
Support the Program Manager on reporting, quality control, and on-site coordination.
Manage schedules, leave, and co-work coverage so the operation holds through planned and unplanned absences.
Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.

Who You Are

A hands-on leader who has run or supervised a credentialing or customer-service operation.
Willing to certify and cross-train across SSM and VO duties — you lead by doing.

Qualifications

Two (2) or more years of Common Access Card (CAC) and USID card functions.
Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
Able to obtain a CAC.
Favorable National Agency Check with Inquiries (NACI) by your start date -we will help you through the process.
Fluent in English.

Why You'll Love It Here

🏥 Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.

📈 A real leadership seat — Room to grow toward the Program Manager role with hands-on operational experience.

🕓 Predictable schedule — On-post work with consistent hours; the office does not run nights or weekends.

Ready to Join Us?

Apply today — if you want to lead an operation that people count on every working day, we want to hear from you.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

You've read the whole posting — now see how you match it.

Evaluate my fit