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Studio Crew, Santa Monica

Part-time

Equinox

Santa Monica, CAPart-time$18.47/hrPosted 1mo agoVerified open 6 days ago
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At a glance

Compensation
$18.47/hr
Location
Santa Monica, CA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Equinox is hiring a Studio Crew, Santa Monica. SoulCycle Studio Crew members are responsible for embodying the "Soul" of SoulCycle by forging connections with riders, providing top-tier hospitality, and maintaining operational excellence. They are committed to moving people to move the world and uphold the company's values and vision.

Key focus areas include Curate impeccable and personalized rider experiences through high-level customer service and hospitality, Build community with riders to anticipate their wants and needs, and Treat the studio as if you’re throwing a party at your home where every rider feels welcome.

Important skills include Customer Service, Time Management, Multi-Tasking, Giving Feedback, Receiving Feedback, and Proactive Task Completion.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceTime ManagementMulti-TaskingGiving FeedbackReceiving FeedbackProactive Task CompletionAttention to Detail

Qualifications

3 Days of Availability Week Over Week20 Hours AvailabilityAvailability on Saturday or SundayAvailability for Peak Holiday Shifts

Full job description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

  • Curate impeccable and personalized rider experiences through high-level customer service and hospitality

  • Build community with riders so that you can anticipate their wants and needs

  • Treat the studio as if you’re throwing a party at your home where every rider feels welcome

  • Provide support to instructors for class check-in

  • Be willing and able to assist in all first aid situations Business Driver

  • Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality

  • Upsell class packs, renewal memberships, retail, shoes, and water

  • Drive studio goals through intentional selling

  • Maintain product knowledge for retail operations Team Player

  • Assist Studio Management with daily tasks and projects

  • Support with training and coaching new hires

  • Develop interpersonal relationships with all staff to ensure efficiency and camaraderie Studio Maintenance & Environment

  • Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture

  • Studio cleaning and prepping (bikes, weights,, floors, mirrors)

  • Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

  • A love of the SoulCycle brand

  • An innate love for taking care of humans

  • Customer service experience

  • The ability to prioritize and multi-task within a fast-paced environment

  • An openness to receiving and delivering feedback

  • A natural inclination to complete tasks and perform duties without direction

  • A keen eye for detail Pay Transparency: $ 18.47/hour

For additional Information visit our Career Site:  https://www.soul-cycle.com/careers/

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