Front Desk Receptionist - Tacoma
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At a glance
Job overview
Mindful Support Services is hiring a Front Desk Receptionist - Tacoma. The Front Desk Receptionist at Mindful Support Services in Tacoma provides excellent customer service, manages client check‑ins, schedules appointments, verifies insurance benefits, and supports mental‑health providers with administrative tasks while receiving leadership training and advancement opportunities.
Key focus areas include Provide excellent customer service over the phone, in person, and via email, Create a warm and welcoming atmosphere for clients, and Manage the front desk by helping clients prepare for their visits.
Important skills include Customer Service, Phone Communication, In‑Person Interaction, Email Communication, Appointment Scheduling, and Insurance Benefits Verification.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Type: Full-time, flexible working schedules between 7:00am-3:00pm and 12:00pm-8:00pm
Salary: $21.00 per hour
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!
About the role
This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.
Primary responsibilities
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Providing excellent customer service over the phone, in person, and via email
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Creating a warm and welcoming atmosphere for clients
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Managing the front desk by helping clients prepare for their visits
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Scheduling client appointments
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Supporting mental health providers with administrative requests
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Client insurance benefits verification
Requirements
What you’ll need to be successful
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Strong work ethic and ownership of your role
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Ability to multi-task and prioritize
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Willingness to step into uncomfortable situations with clients, providers and coworkers
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Motivation to receive feedback and continually grow
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Flexibility-we are open Monday-Friday 7:00am-8:00pm and rotating Saturdays 8am-4pm.
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Schedule offered: Full-time, flexible working schedules between 7:00am-3:00pm and 12:00pm-8:00pm
Benefits
We provide our full-time employees with:
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75% coverage of health, dental, and vision insurance
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15 PTO days accrued annually
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6 paid holidays per year
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401k matching
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Life Insurance
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Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time, flexible working schedules between 7:00am-3:00pm and 12:00pm-8:00pm
Salary: $21.00 per hour
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