Senior Product Manager

Description The Experience Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages website visitors in real time through chat, voice, and video. We're looking for a Senior Product Manager to own the website experience end to end — the conversations visitors have with Piper the moment they land on a customer's site, and the messenger surface that carries them. Hundreds of the world's leading brands — including Crunchbase, Asana, and Box — choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion. As a Senior Product Manager, you'll lead efforts to deliver new features and products, working with customers and analyzing metrics to evaluate opportunities and define strategic direction, while collaborating closely with product designers, engineers, marketing, sales, and our customer team to plan, execute, and launch products. This is a high-visibility role at the center of our roadmap, suited to technologists, innovators, and problem solvers who want to shape uncharted territory in AI for B2B marketing.

What You'll Actually Be Doing

• Own and evolve Piper on the website: lead the end-to-end visitor experience across the website.
• Turn ambiguity into a clear product roadmap: work with customers and stakeholders to identify opportunities, facilitate debate, build consensus, and translate emerging ideas into well-reasoned requirements, priorities, and launch plans.
• Partner deeply across teams: collaborate with design, engineering, AI teams, marketing, sales, and customer teams to build, launch, and mature high-quality products.
• Define and monitor success: establish the north star and supporting metrics for the website, then monitor response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
• Leverage AI tools throughout the full product development lifecycle — from synthesizing customer feedback at scale and generating lightweight specs, to rapid prototyping and solution validation with engineering and design.

You're Our Person If...

• You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• You have strong technical and product literacy; you partner deeply with engineering and design, engage with technical tradeoffs, and can translate ideas into clear product requirements and roadmaps.
• You have excellent cross-functional communication skills; you can facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers.
• You demonstrate AI fluency — you actively use AI across your PM workflows, including customer insight synthesis, spec generation, prototyping, and backlog prioritization, and can speak to the outcomes it's driven. A related technical degree required.

Even Better If...

• Experience with conversational, chat, messaging, marketing automation, or other real-time/AI-driven product surfaces.
• Hands-on experience using AI-assisted tools (e.g. Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment.
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.