Olive Jobs
Paytm (One97 Communications) logo

CST - Associate - Social CST

Paytm (One97 Communications)

Noida, Uttar Pradesh, IndiaFull-timeNo compensation foundPosted 2w agoVerified open 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Noida, Uttar Pradesh, India
Schedule
Full-time
Work Authorization
Not specified

Job overview

Paytm (One97 Communications) is hiring a CST - Associate - Social CST. Paytm’s Social CST team seeks a service associate to handle customer concerns and complaints across social media platforms, ensuring daily tasks close within defined TAT while maintaining a positive experience and brand consistency throughout interactions.

Key focus areas include Resolve day‑to‑day queries of merchants via chat or call., Oversee day‑to‑day management of campaigns and ensure brand consistency., and Ensure brand consistency in copy through tone, voice, and terminology..

Preferred (not required): High Level Of Drive, Initiative, Self Motivation, and Multi Tasking.

Skills & qualifications

RequiredNice to have

Skills

High Level of DriveInitiativeSelf MotivationMulti TaskingProblem SolvingSocial Media Escalations ManagementChat Email Support

Qualifications

Any Graduate1+ Years Experience in Social Media Escalations ManagementPrevious Experience in Team Handling Chat Email Support

Full job description

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:

Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/ Requirements:

  • Resolving day-to-day queries of the merchants via chat/call.

  • Oversee day-to-day management of campaigns and ensure brand consistency.

  • Ensure brand consistency in copy through tone, voice, and terminology.

  • Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.

  • Developing and implementing a timeline to achieve targets.

  • Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role:

  • High level of drive, initiative, and self-motivation

  • 1+ years’ experience in social media escalations management

  • Exceptional multi-tasking skills

  • Strong problem-solving skills

Educational Qualification:

Any Graduate.

You've read the whole posting — now see how you match it.

Evaluate my fit