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FRONT END/RELIEF ASST DEPT LEADER

Kroger Family of Companies

Brookings, ORJobNo compensation foundTracked 1w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Brookings, OR
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

CPR/First Aid CertificationValid Drivers License

Job overview

Kroger Family of Companies is hiring a FRONT END/RELIEF ASST DEPT LEADER. The role provides customer service, assists with department management, maximizes financial opportunities, and assumes management duties when the Manager and Assistant Manager are absent, while modeling the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Deliver and encourage other associates to deliver excellent customer service, Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases, and Provide peer coaching for all cashiers following best practices.

Important skills include Customer Service, Cashier Operations, Peer Coaching, Compliance With Policies, Incident Reporting, and Organize And Prioritize Tasks. Preferred (not required): Knowledge Of Company Policies.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCashier OperationsPeer CoachingCompliance With PoliciesIncident ReportingOrganize and Prioritize TasksMaintain ConfidentialityKnowledge of Company Policies

Qualifications

High School Diploma or GEDSix Months Cashier ExperienceOne to Two Years Retail ExperienceMust Be 18+Ability to Pass Drug TestAbility to Work WeekendsAbility to Travel IndependentlyValid Drivers LicenseCPR/First Aid CertificationAbility to Work Fast-Paced Environment

Full job description

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

RESPONSIBILITIES

  • Deliver and encourage other associates to deliver excellent customer service

  • Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases

  • Provide peer coaching for all cashiers following best practices

  • Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements

  • Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required

  • Monitor the 15-minute chart and schedule

  • Promote and follow Company initiatives

  • Respond to verbal customer comments/complaints/requests

  • Complete customer incident and associate incident/accident report forms

  • All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”

  • Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and onetwo years related retail experience; or combination of relevant education and experience.

  • Minimum 18 years of age/19 in Idaho and Alaska

  • Ability to pass drug test

  • Ability to work in a fastpaced environment

  • Ability to work weekends on a regular basis

  • Ability to travel independently on a rare basis

  • Maintain confidentiality

  • Accuracy/attention to detail

  • Ability to organize/prioritize tasks/projects

  • Valid drivers license

  • CPR/first aid certification

Desired

  • Knowledge of company policies, procedures, and organizational structure

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