Guest Services Representative

It's more than a career, it's a calling.

WI-Monroe Clinic Hospital

Worker Type:

Regular

Job Highlights:

Job Opportunity: Guest Services Representative/Valet

Location: SSM Health Monroe Clinic Hospital

515 22nd Avenue

Monroe, WI 53566

Position Details

Schedule: Full-time; scheduled 32 hours a week

Shift: Days

Hours: 5:45 AM - 7:00 PM

Weekend Rotation: Every 9th weekend

Required: A Wisconsin state of driver’s license and a clean driving record (Motor Vehicle Report).

Monroe Clinic Hospital is seeking a friendly, professional, and service‑oriented Guest Services Representative who will also serve as a Valet for the hospital. This role is essential in creating a welcoming and positive first impression for patients, visitors, and guests while ensuring safe and efficient vehicle handling.

Job Summary:

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.

• Receives guest suggestions and complaints and escalates through proper channels.

• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

• Identifies and report issues of safety and maintenance.

• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.

• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8133000028 Service Excellence

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

36

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)