Manager in Training
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Planet Fitness is hiring a Manager in Training. The Manager in Training oversees gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading and developing a team, managing staff schedules, and handling administrative tasks. The Manager in Training receives extra support from their direct supervisor and serves as a stepping stone between assistant manager and club manager.
Key focus areas include Recruit, hire, train and develop a high performing staff., Create and maintain a welcoming atmosphere for all members., and Manage staff and ensure all shifts are covered..
Successful candidates bring Assistant Manager Experience, Current CPR Certification, and High School Diploma Or GED Equivalent. Important skills include Superior Customer Service, Exceptional Leadership, Diplomacy, Listening Skills, Basic Computer Proficiency, and Microsoft Suite.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Bonus based on performance
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Dental insurance
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Employee discounts
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Health insurance
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Opportunity for advancement
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Paid time off
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Training & development
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Wellness resources
Job Summary
The Manager in Training will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. The Manager in Training will recieve extra support in this role from their direct supervisor. This role is considered to be the walkway between assistant manager and club manager.
Essential Duties and Responsibilities
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Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
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Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
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Staff Management
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Schedule staff and ensure all shifts are covered.
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Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
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Administration and processing of all weekly/bi-weekly employee payroll
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Resolve employee issues or concerns.
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Manage disciplinary/termination activities.
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Involved in all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate all member requests, issues and questions.
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Ensure prompt opening/closing of gym.
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Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
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Ensure safety of employees, members and club property.
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Determine and communicate equipment repair in a timely manner.
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Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
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Authorize expenditures and refunds. Make daily bank deposits.
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Prepare all HR related forms and send to Corporate Payroll Team.
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Track statistics and reports (weekly, monthly, annually).
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Backup support for any employee who is absent.
Qualifications/Requirements
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Superior customer service skills, preferably in the fitness industry.
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Experience working as an Assistant Manager or greater.
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Exceptional leadership, diplomacy and listening skills.
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Basic computer proficiency (Microsoft Suite).
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Hard working, enthusiastic, coachable and energetic!
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Strong problem resolution skills.
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Current CPR Certification required.
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High school diploma/GED equivalent required.
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Must be 18 years of age or older.
Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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