Customer Retention & Development Manager (CRDM)

Expeditors International

Broken Arrow, OKFull-timeNo compensation foundPosted 3w agoVerified open 5 days ago

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At a glance

Compensation

No compensation found

Location

Broken Arrow, OK

Schedule

Full-time

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Expeditors International is hiring a Customer Retention & Development Manager (CRDM). Expeditors International seeks a Customer Retention & Development Manager to build district retention programs, assist product managers, facilitate meetings, ensure call counts, analyze revenue trends, and grow revenue across products and geographies.

Key focus areas include Build a District Retention Program that includes coverage for all existing customers in our District, Assist Product managers in developing product level retention programs, and Facilitate monthly branch retention meetings.

Important skills include Build District Retention Program, Develop Product Level Retention Programs, Facilitate Branch Retention Meetings, Build Consistency In Branch And Service Offerings, Measure And Analyze Customer Revenue Trends, and Communicate Proactively.

Skills & qualifications

RequiredNice to have

Skills

Build District Retention ProgramDevelop Product Level Retention ProgramsFacilitate Branch Retention MeetingsBuild Consistency in Branch and Service OfferingsMeasure and Analyze Customer Revenue TrendsCommunicate ProactivelyEnsure Minimum Call CountsEnsure Incremental ImprovementsBuilding Stronger Customer RelationshipsGrow Revenue Across Multiple Products and GeographiesCreate Client Business PlansWrite Client Business PlansArticulate Client Business PlansManagement SkillsOrganize a TeamCoach a TeamCustomer Service SkillsInterpersonal SkillsExpeditors Operating SystemsExcelVisioBlueprintInquisitive Mind-SetExploratory Mind-SetEnglish

Qualifications

Bachelor Degree or Equivalent Business Qualifications4+ Years Expeditors / Industry Experience

Benefits

Medical Insurance

Paid Time Off

Full job description

Major Duties and Responsibilities

Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies
Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

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