Service Center Manager
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At a glance
Job overview
Valvoline is hiring a Service Center Manager. The Service Center Manager leads, develops, and trains a team to provide superior customer service, blending technical and management skills. This role involves overseeing daily operations, including hiring, training, and discipline of employees, managing customer service, maintaining inventory, and ensuring compliance with EH&S policies. The manager is also responsible for the financial performance of the service center and building customer loyalty.
Key focus areas include Oversee overall operation of a service center, Manage hiring, training, and discipline of employees, and Ensure superior customer service.
Successful candidates bring High School Diploma, 2+ Years Managerial Experience, and Reliable Transportation. Important skills include Technical Skills, Management Skills, Customer Service, Hiring, Training, and Discipline Employees.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
What you'll do
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
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The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
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Responsible for inventory, labor management and financial performance of the service center
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Mentor, lead and train the team to optimize their development
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Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
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Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
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Provide superior customer service leadership
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Build trust and win repeat, loyal customers
How you'll succeed
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You are friendly and willing to work as part of customer-focused team
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Have effective interpersonal, oral communication skills
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Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
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Knowledge of cash handling, facility and safety control policies and practices
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Reliable transportation to and from work
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Ability to occasionally lift up to 50 pounds
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Be able to stand for extended periods of time and climb stairs
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Have full mobility and are able to twist, stoop and bend
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High school diploma or equivalent
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2 years managerial/supervisory experience in the quick lube/automotive business is required
Benefits include:
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Competitive pay & flexible work schedule
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On-the-job training
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Paid bi-weekly
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As a Service Center Manager, you will blend technical and management skills to lead, develop and train
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Company provided uniforms and tools
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We promote from within- a commitment we are passionate about
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No late evenings
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Paid time off and holidays*
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Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Metrolube Enterprises Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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