IT Data Center Technician - L3 Day Shift (Onsite - Union City/Palmetto)
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At a glance
Job overview
Insight Global is hiring an IT Data Center Technician - L3 Day Shift (Onsite - Union City/Palmetto). Insight Global seeks experienced Data Center Technicians to support large‑scale deployment and operations within a leading cloud and AI infrastructure environment, emphasizing dependability, technical capability, detail orientation, and the ability to thrive in fast‑paced settings where quality and operational excellence are critical.
Key focus areas include Install, decommission, relocate, and replace server, storage, and network hardware, Perform rack‑and‑stack activities for new infrastructure deployments, and Install and replace components including servers, switches, PDUs, network devices, optics, memory, drives, and GPUs.
Important skills include Server Hardware Installation, Server Hardware Troubleshooting, Network Hardware Installation, Network Hardware Troubleshooting, Ticketing Systems, and Hardware Deployments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description
Compensation:
$25/hr to $30/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are seeking experienced Data Center Technicians to support large-scale deployment and operations activities within one of the world's leading cloud and AI infrastructure environments.
This role is responsible for executing data center deployment, installation, break/fix, troubleshooting, and infrastructure support activities across multiple campuses. Technicians will work directly from assigned work queues, tickets, project plans, and client-provided priorities to ensure equipment is installed, maintained, and deployed safely, accurately, and on schedule.
The ideal candidate is highly dependable, technically capable, detail-oriented, and thrives in fast-paced environments where quality, execution speed, and operational excellence are critical.
Key Responsibilities
Deployment & Installation
Install, decommission, relocate, and replace server, storage, and network hardware
Perform rack-and-stack activities for new infrastructure deployments
Install and replace components including servers, switches, PDUs, network devices, optics, memory, drives, and GPUs
Support hardware refresh, migration, expansion, and lifecycle replacement projects
Execute work according to established SOPs, MOPs, and client standards
Break/Fix & Troubleshooting
Respond to hardware incidents and break/fix tickets
Troubleshoot server, storage, and network-related issues
Replace failed hardware components and document corrective actions
Escalate complex issues when necessary
Maintain high levels of ticket quality and documentation accuracy
Cabling & Infrastructure Support
Install, route, label, troubleshoot, and remove structured cabling
Support fiber and copper infrastructure deployments
Assist with network equipment installation and connectivity validation
Ensure all cabling standards and quality requirements are followed
Operational Excellence
Complete assigned work safely, accurately, and within required service levels
Maintain accurate documentation of work performed
Follow change management, quality assurance, and safety procedures
Support inventory audits, equipment tracking, and asset management activities when required
Participate in shift turnover and operational handoffs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Required Qualifications
3+ years of data center, infrastructure, field services, or enterprise IT support experience
Experience installing and troubleshooting server and network hardware
Experience with ticketing systems and operational workflows
Familiarity with hardware deployments and break/fix activities
Comfortable working in large-scale, fast-paced environments
Ability to read and follow technical documentation and work procedures
Success Traits
Strong attention to detail
High sense of ownership and accountability
Dependable and punctual
Able to manage changing priorities
Strong communication skills
Team-oriented mindset
Physical Requirements
Ability to lift and move equipment up to 50 pounds
Ability to stand, walk, bend, climb ladders, and work on raised floors for extended periods
Ability to work days, nights, weekends, and holidays as operationally required Preferred Qualifications
Prior hyperscale data center experience
Experience supporting Microsoft, AWS, Google, Meta, or similar environments
CompTIA A+, Network+, Server+, or equivalent certifications
Experience supporting GPU infrastructure deployments
Experience with fiber and structured cabling
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