Client Operations Associate - West Coast Remote
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At a glance
Job overview
River is hiring a Client Operations Associate - West Coast Remote. River is building a trusted financial institution focused on bitcoin, offering products for buying, selling, securing, and using the digital asset. The Client Operations Associate will directly engage with clients, analyze activity trends, improve operational efficiencies, and coordinate with internal teams to enhance the client experience.
Key focus areas include Interface directly with clients to manage questions and feedback about products and services, Analyze and identify trends in client activity and inquiries, and Identify and develop operational efficiencies to scale the business and processes.
Preferred (not required): Excel/Google Sheets, SQL, Product Management, and Client Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials https://river.com/financials and proof of reserves https://river.com/reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
WHAT YOU WILL DO
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Directly interface with clients to manage questions and feedback about our products and services
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Analyze and identify trends in client activity and inquiries
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Identify and develop operational efficiencies to scale the business and processes
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Refine the business rules, automations, and communication methods across Client Operations
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Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
WHAT WE LOOK FOR IN YOU
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Ability and interest to work in a fast-paced fintech startup environment
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High agency self starter
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Collaborate and problem-solve well
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Customer-facing experience preferred
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Great communicator, conversationalist
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Highly adaptable; able to shift focus on the fly and balance many tasks
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Ability to identify trends in data and make decisions based on analyses
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Excel/Google Sheets, SQL, product management experience a plus, but not required
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Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
SALARY AND BENEFITS
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Salary: $70,000 - Full Time
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Competitive compensation and equity
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Unlimited PTO
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Medical, dental, and vision insurance
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401k
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Fully remote option - West Coast only (PST)
INTERVIEW PROCESS
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Screening Video Call (20 minutes)
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Role specific interview block (1 hour with 2 River employees)
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Prompted Assignment
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Culture & Executive Interview (1 hour block with 2 River employees)
You've read the whole posting — now see how you match it.