Olive Jobs

Originations Backend (HOI Specialist)

Extend Your Team

PhilippinesFull-timeNo compensation foundPosted 1w agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Philippines
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Extend Your Team is hiring an Originations Backend (HOI Specialist). The role involves providing detailed, empathetic support to customers applying for or holding an Aven card, handling queries via ZenDesk, documenting issues, guiding applicants through the process, and tracking experiences across channels.

Key focus areas include Respond to customer queries via ZenDesk or other support tools, Document and log issues, compliments, and complaints, and Assist customers through the application flow when required.

Important skills include Zendesk, Customer Communication Tools, Task Management Tools, Google Drive, Email, and Communication.

Skills & qualifications

RequiredNice to have

Skills

ZendeskCustomer Communication ToolsTask Management ToolsGoogle DriveEmailCommunicationCollaborationProblem SolvingEnglishOrganizational SkillsTime ManagementDetail Oriented

Qualifications

2+ Years US Loan or Mortgage Account ExperienceCustomer-Facing Loan or Mortgage ExperienceBachelor's Degree in Financial Services or Comparable Work ExperienceMust Be From PhilippinesFlexibility to Work US Pacific Time 10 AM to 7 PM

Full job description

About the role

We are looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

 

Key responsibilities

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools

  • Documenting & logging issues (as well as customer compliments & complaints)

  • Working with customers to help them go through our application flow when required

  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

About you

  • At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks

  • Experienced in customer-facing roles in a loan or mortgage account

  • Superb communication, collaboration, and problem-solving skills

  • Proficiency, speed, and accuracy in written communication

  • Fluency, clarity, and good diction in English

  • Great organizational skills & time management abilities

  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email

  • Detail-Oriented - we're a financial services company so being correct about the details matter

  • Bachelor's Degree or comparable work experience in financial services

  • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

  • Must be from the Philippines

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