Kroger Family of Companies logo

e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies

Denver, COJob$26.61/hrSeen 3w ago

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At a glance

Compensation
$26.61/hr
Location
Denver, CO
Work Authorization
Not specified

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Job overview

Kroger Family of Companies is hiring an e-COMMERCE/DEPARTMENT LEAD. The e‑Commerce Department Lead assists the Store e‑Commerce manager with daily operations, ensuring customer expectations are met, compliance with laws and food safety, and overseeing selectors and attendants. The role demonstrates Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety while managing scheduling, order intake, equipment troubleshooting, and process improvements.

Key focus areas include Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness., Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines., and Perform selector and customer attendant duties as needed per company guidelines..

Important skills include Supervisory Experience, Read Shelf Tags, Basic Computer Knowledge, Oral Communication, Communication, and Basic Math Skills.

Skills & qualifications

RequiredNice to have

Skills

Supervisory ExperienceRead Shelf TagsBasic Computer KnowledgeOral CommunicationCommunicationBasic Math SkillsSelf‑Directed ExecutionTroubleshoot E‑Commerce EquipmentMaintain Organization and CleanlinessConflict ManagementHonesty and IntegrityFollow DirectionsSupport Minors and Special Needs IndividualsHigh‑Paced Stressful Environment Adaptability

Qualifications

Proven Supervisory ExperienceAbility to Read Shelf TagsBasic Knowledge of ComputersExcellent Oral/Written Communication SkillsBasic Math SkillsSelf‑Directed Ability to Execute Projects With Minimal SupervisionProduction‑Oriented or Warehouse ExperienceStocking Shelves ExperienceCashier Experience

Full job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines

  • Train all functions and duties of the selector and customer attendant roles

  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

  • Assist with scheduling to meet operational and associates’ needs

  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

  • Print and distribute order labels, including orders for perishable departments

  • Troubleshoot e-Commerce equipment and devices

  • Maintain level of supplies needed to perform necessary duties

  • Maintain organization and cleanliness of staging areas and equipment

  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

  • Perform required opening and closing procedures

  • Learn and implement process improvements as directed by division or enterprise e-Commerce team

  • Provide feedback on team members daily performance and annual performance reviews

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

  • Proven supervisory experience

  • Ability to read shelf tags

  • Basic knowledge of computers

  • Excellent oral/written communication skills

  • Basic math skills (i.e., counting, addition, and subtraction)

  • Selfdirected, ability to execute projects with minimal supervision

DESIRED

  • Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

$26.61 - $26.61 per hour

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