Front Desk Agent
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Marriott Vacations Worldwide is hiring a Front Desk Agent. The Guest Services Agent at Marriott Vacations Worldwide assists owners and guests at the Desert Springs Villas by checking them in, providing information on amenities, handling inquiries, and ensuring a memorable vacation experience while adhering to company policies and safety procedures.
Key focus areas include Check owners/guests into their villas and review amenities and services, Listen to and respond positively to guest questions, concerns, and requests, coordinating with other departments, and Identify and explain room features such as key usage and vending areas.
Important skills include Customer Service, Active Listening, Communication, Telephone Etiquette, and Knowledge Of Property Amenities.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
S ite Specific Perks
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Free On-Site Parking
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Department celebrations
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Associate Appreciation Week
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Monthly associate recognition and reward programs
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Company branded winter coat, uniforms and work shoe stipend provided
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Monthly phone stipend
As a Guest Services Agent , a typical day will include:
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Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
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Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
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Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
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Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
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A nswer s telephone calls and routes calls to the proper department as applicable .
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May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
To Become a Guest Services Agent at MVW:
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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