Site Security Manager - Customer Service Personnel
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At a glance
Job overview
French Consulting is hiring a Site Security Manager - Customer Service Personnel. The Site Security Manager (SSM) is responsible for the Fort Bragg ID card operation, serving as the primary point of contact for Verifying Officials and managing card stock accountability. This role involves overseeing daily operations, troubleshooting issues, and ensuring compliance with established procedures. The ideal candidate will have experience running a RAPIDS site or leading a credentialing team.
Key focus areas include Supervise Verifying Officials on the floor and keep each station manned to established time standards, Administer users and roles in Security Online, and Account for card stock in the Inventory Logistics Portal (ILP).
Successful candidates bring 2+ Years Specialized Experience, Knowledge Of CAC/USID Rules, and Supervisory Experience. Important skills include Security Online, Inventory Logistics Portal (ILP), RAPIDS, Defense Enrollment Eligibility Reporting System (DEERS), ID Card Policy, and Leadership.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We are looking for individuals who want to join our team in Fort Bragg, North Carolina. Apply now!
Job Opportunity: Customer Service Personnel – Site Security Manager
Location: Fort Bragg, North Carolina
Start Date: Immediate
Schedule: Full-Time, On-Site
Make a Difference
The Site Security Manager (SSM) keeps the Fort Bragg ID card operation running right — the person the Verifying Officials turn to, the one who owns card stock accountability, and the one who makes the call when something breaks. If you have run a RAPIDS site or led a credentialing team, this is your seat.
What You'll Do
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Supervise Verifying Officials on the floor and keep each station manned to established time standards.
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Administer users and roles in Security Online, account for card stock in the Inventory Logistics Portal (ILP), and run and review audit reports.
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Perform document and fingerprint security overrides, install and maintain RAPIDS hardware, and keep the site current in the RAPIDS Site Management Tool.
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Own 100% card stock accountability — receive, verify, secure, reconcile, and return stock by prescribed procedures.
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Serve as the site's subject-matter expert for the Defense Enrollment Eligibility Reporting System (DEERS) and ID card policy.
Who You Are
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A steady leader who can run a busy floor and still catch the details that matter.
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Fluent in the systems — Security Online, ILP, and RAPIDS — and confident training others on them.
Qualifications
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Two (2) or more years of specialized experience performing Common Access Card (CAC) and USID card functions.
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Knowledge of and ability to interpret rules, regulations, procedures, and precedents relating to CAC and USID card functions.
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Supervisory experience.
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Favorable National Agency Check with Inquiries (NACI) by your start date and a CAC.
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Fluent in English.
Why You'll Love It Here
🏥 Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.
🤝 Team flexibility — A co-work option (with Government approval) so your team can plan leave without leaving a station short.
🕓 Predictable schedule — On-post work with consistent hours; the office does not run nights or weekends.
Ready to Join Us?
Apply today — if you lead from the front and take card accountability as seriously as we do, we want to hear from you.
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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